About the role
Description
Innovation At Work, Inc. is seeking an experienced
Switchboard Supervisor
to support hospital communications operations at a federal medical facility. The Supervisor will oversee daily switchboard operations and ensure reliable, professional telephone services for patients, visitors, and medical staff.
The Supervisor will coordinate staff scheduling, provide operational guidance to telephone operators, and ensure communications services are delivered efficiently across multiple shifts. This position requires strong leadership, communication skills, and the ability to work in a fast-paced healthcare environment.
Key Responsibilities include:
Supervise daily operations of hospital switchboard communications services
Oversee telephone operators responsible for answering and routing incoming calls
Develop and maintain staff schedules to ensure continuous operational coverage
Provide training, guidance, and support to communications personnel
Monitor call handling performance and customer service standards
Assist operators in resolving complex calls or service issues
Ensure emergency and priority calls are handled promptly and correctly
Maintain operational logs and communicate with facility staff regarding telecommunications issues
Support management with staffing coordination and performance monitoring
Requirements
High school diploma or equivalent required; associate or bachelor's degree preferred
Minimum
2 years of supervisory or team lead experience
in a call center, telecommunications, or customer service environment
Experience working in
- healthcare communications, hospital switchboard operations, or similar environments preferred
- Ability to manage and coordinate staff across multiple shifts
- Strong communication and leadership skills
- Ability to work under pressure and handle urgent communications situations
- Professional demeanor when interacting with patients, visitors, and medical personnel
- Basic computer proficiency including Microsoft Office
- Ability to obtain and maintain required facility clearances and training