About the role
Description
Primary Purpose
Lead the branch rental team which included; Rental Coordinators, Dispatcher, Truck Drivers and warehouse personnel to provide outstanding customer service. Act as the dispatcher based On branch rental volume,
Essential Functions:
Customer Satisfaction- ensure your team is exhibiting Admar’s standard’s for customer service through observation, and coach team members when necessary
Supervise and assist Rental Coordinators answering rental calls and quoting rates. Act as QA/QC control for all documentation and processes the rental team is responsible for
Monitor, understand and report rate exceptions.
Communicate with salesman to coordinate on-time deliveries via Rental Coordinators and Dispatcher
Supervise Dispatcher in planning delivery and pick up routes to efficiently utilize resources
Monitor equipment availability, be proactive in sourcing equipment form other branches, or from customers that are past due ion pick up
Coordinate rental repair priorities with Service Manager for emergency rentals
Monitor delivery vehicles for legal and safety requirements
Control costs of re-rentals and 3rd party hauling
Training new Rental Coordinators and assisting existing Rental Coordinators in keeping up to date on product knowledge
Monitor paperwork is processed daily such as, but not limited to; Cycle bills and cash payments, pick up dates, rate exception report, open PO’s etc
Performs other duties as assigned
Skills:
Confidentiality
Comfortable in a fast paced environment
Strong verbal and written communication skills with management, employees and customers
Strong understanding of MS Office
Strong math skills. Must be able to understand and calculate percentages, perform multiplication
Exceptional phone skills
Willingness to lead others, set expectations and help team members maintain the correct level of urgency, professionalism and collaboration
Ability and willingness to learn new skills
Capable of handling multiple tasks efficiently /organizational skills
Highly competent computer skills including Microsoft Office
Experience/Education:
Degree from an accredited 4 year college or university
Verifiable work history of progressive responsibility
Verifiable references
Preference given to those have the ability to relocate within the northeaster US
2-5 years experience in Supervision
2-5 years experience as a Rental Coordinator – preference given to those with rental industry experience
Combination of experience and education can be substituted for the 4 year degree requirement
Physical Demands
:
While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.