About the role
Location : 100% On-Site in our Richmond, VA office Position Type: Full-Time, Salaried Experience
Level
: Mid-Career professional
Compensation
: $90K - $120K plus signing bonus
This is a high-responsibility role that typically requires more than 40 hours per week. Our in-office hours are Monday through Friday from 9:00 AM to 6:00 PM.
About the Role:
The Business Services Manager oversees the day-to-day delivery of core business services through a team of junior professionals. This role focuses on people management, operational execution, workflow efficiency, and service quality within a professional services environment.
You will manage a team of over 10 junior team members, ensuring work is completed accurately, on time, and in alignment with internal standards and client expectations. This is a hands-on leadership role requiring strong organizational skills, process discipline, and the ability to coach and develop early-career professionals.
What You’ll Do:
Team Leadership & People Management
Directly manage, coach, and support a team of 5–10 junior team members
Conduct regular 1:1s, performance reviews, and goal-setting sessions
Support onboarding, training, and professional development of team members
Foster accountability, collaboration, and a high-performance culture
Act as the first point of escalation for team-level issues
Service Delivery & Operations
Own day-to-day execution of assigned business services and workflows
Ensure work is completed accurately, consistently, and within defined timelines
Manage workload distribution, capacity planning, and task prioritization
Monitor service quality and ensure adherence to internal processes and standards
Identify operational risks and proactively address bottlenecks
Process & Continuous Improvement
Document and refine standard operating procedures (SOPs)
Identify opportunities to improve efficiency, quality, and scalability
Partner with leadership to implement process improvements and tooling changes
Track operational metrics related to productivity, quality, and turnaround time
Cross-Functional Collaboration
Work closely with account management, client services, and leadership teams
Communicate status updates, risks, and resourcing needs clearly and proactively
Support special projects and operational initiatives as needed
What We’re Looking For:
3+ years of experience managing teams of 5–10 people
Prior experience in a professional services environment (consulting, accounting, compliance, legal services, managed services, or similar)
Relevant background includes experience as a Call Center Manager for B2B products or as an Agency Service Delivery Manager for marketing, software development, or other agency-driven business services
Demonstrated ability to manage junior or early-career professionals
Strong operational mindset with attention to detail and process discipline
Proven ability to meet deadlines and manage competing priorities
Excellent written and verbal communication skills
Comfortable working in a fast-paced, client-focused environment
Preferred Qualifications
Experience managing workflow-driven or production-style teams
Exposure to regulated or process-heavy industries
Experience implementing or improving operational processes
Familiarity with performance metrics, SLAs, or service delivery KPIs
Not a fit:
You’re looking for a strict 9-to-5 schedule with minimal flexibility
You feel uncomfortable in high-pressure or fast-paced environments
You prefer not to work in a highly professional, client-facing role
You’re not excited about being part of a high-growth, in-person startup culture
You’re looking for a role with minimal expectations beyond basic responsibilities
Benefits:
We believe in rewarding hard work with meaningful perks that support your growth, health, and well-being.
10 days of paid time off (PTO) + Sick Days
11 paid federal holidays
401(k) with 4% company match
Monthly healthcare stipend
Gym membership stipend
Weekly team lunches and in-office snacks
Eligible for stock option grants after year 2
About Agency Cybersecurity: Agency Cybersecurity is fast growing venture-backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.