About the role
Description FLSA Classification : Nonexempt Reports to : General Manager Job Description Summary/objective Oversee the day-to-day running of the Member Services department. Responsible for hiring, training, and supervising staff, ordering supplies, resolving customer complaints, and ensuring a high level of customer service.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Create and foster a team culture which is centered on achieving goals with high level of customer service
Responsible for ensuring the hiring and training of team members
Develop an adequate staffing plan and team schedule
Monitor team member productivity, provide constructive feedback and coaching
Maintain the logo shop inventory
Scheduling and overseeing of the Recovery area
Conduct periodic and annual team performance evaluations
Keep team and members informed of events and activities and encourage participation
Support and handle member issues; make decisions in consideration of the club’s policies and procedures
Create and support special events to promote department and club
Maintain regularly scheduled 25 hours on department schedule at the Member Services desk
Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club
Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors
Collaborate with Member Service Directors at other acac sites to share best practices and implement universal protocols and policies
Full-Time Benefits include
Paid Time Off
Complementary Gym Membership for the entire family
Medical, Dental & Vision plans
Voluntary Life Insurance & Short-Term Disability coverage’s
Supplemental Accident &Critical Illness plans
Employee Discount on Personal Training, Swim lessons, Cafe & Logo Shop Purchases, and more!
Requirements
Physical demands
Must be able to stand, walk, sit, lift, stretch, reach and bend throughout a shift
Ability to work varied shifts including days, evenings, weekends, and holidays
Required competencies, education, and experience
College Degree preferred, High School diploma required
Prior experience in a customer service position required
Prior experience with leading and supervising teams preferred
Must be exceptionally customer service oriented
Ability to communicate effectively verbally and in writing
Proficient computer skills
Company Expectations
Read, sign, and abide by the policies included in the Team Member Handbook
Park in team member designated areas
Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
Attend mandatory Personal Training meetings
Assist with Service Days, as assigned by Supervisor
Assist with club programs, special events, or activities, as assigned by Supervisor
Promptly respond to work-related correspondence
Exhibit a positive attitude at all times
Deliver outstanding service to members and guests, following
acac’s
Five*Star principles
Compensation:
The anticipated salary range for this position is $21.00 - $24.00 an hour. Placement within the range will be based on relevant experience, qualifications, the responsibilities of the position, and internal equity.
Affirmative Action/EEO statement
acac
is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.