Housekeeping Manager

Year Round

• Work, Play, Get Paid, and Enjoy the Perks!
• Housing: Affordable on-mountain employee housing available for rent
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• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
• Pay: $55,000 - 60,000
• This is a Full time, Year round position
• Benefit Eligible after 30 days
• Schedule: May require working early mornings, evenings, weekends, and holidays
• If you're seeing this job, we're still hiring and accepting applications
• Employee Perks: Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• 401k plan available to any employee over the age of 18

Discounted Friends and Family Lift Ticket Vouchers

• 50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)
• 40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter)
• Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!
• Job Responsibilities: Prepare and manage monthly, weekly, and daily housekeeping forecasts to ensure proper staffing levels and operational efficiency.
• Administer and enforce Lost & Found procedures, ensuring all items are documented, secured, and returned in accordance with company policies.
• Develop, manage, and maintain annual housekeeping budgets while ensuring cost-effective operations and expense control.
• Plan, implement, and continuously improve housekeeping strategies, standards, and operational procedures.
• Conduct routine quality control inspections of guest rooms, public areas, corridors, linen closets, common washrooms, and service areas to ensure cleanliness, functionality, presentation, and compliance with resort standards.
• Identify, document, and report property damage, maintenance deficiencies, safety concerns, and housekeeping-related issues. Ensure appropriate follow-up and timely resolution with Maintenance and other departments.
• Ensure all maintenance requests, work orders, and damage reports are accurately recorded, reported, tracked, and completed.
• Monitor inventory levels and oversee the purchasing, usage, and consumption of housekeeping supplies, linens, amenities, equipment, and chemicals.
• Perform monthly reviews of purchasing activity and departmental consumption to ensure budget compliance and operational effectiveness.
• Recruit, interview, hire, onboard, and train housekeeping team members
• Develop, implement, and oversee departmental training programs, quality standards, company policies, and operational procedures.
• Provide ongoing coaching, performance management, and formal performance evaluations to ensure employee growth and accountability.
• Foster employee engagement through recognition programs, incentive tracking, team development, and initiatives that promote morale and retention.
• Respond promptly and professionally to guest and owner concerns, ensuring effective resolution and a positive guest experience.
• Promote and maintain a guest/owner-focused culture that consistently delivers exceptional service and exceeds guest expectations.
• Ensure housekeeping operations support the resort's quality, cleanliness, safety, and service standards at all times.
• Collaborate effectively with Front Desk, Maintenance, and Homeowner Services teams to deliver seamless service and operational excellence.
• Analyze departmental performance metrics (KPIs) and implement corrective action plans to drive continuous improvement in service, quality, and efficiency.
• Serve as a role model for professionalism, accountability, safety, and guest service excellence.
• Demonstrate initiative, sound judgment, strong decision-making abilities, and the capacity to work independently while managing multiple priorities.
• Education: High School Diploma or GED
• Preferred Experience: 3-5 years of progressive housekeeping experience in a hotel, resort or hospitality environment. 3+ years of management experience.
• Knowledge of housekeeping operations, budgeting, cost management, quality assurance, and guest experience.
• Experience recruiting, training, coaching and evaluating employees.
• Skilled at leadership, workforce planning, scheduling, communication, problem solving, conflict resolution and time-management.
• All Information above is subject to change at any time.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
• Snowshoe is an equal opportunity employer.