Client Care Coordinator

Pay: $20.00 to $20.00 per hour

Description
Client Care Coordinator
Location:
Onsite - La Mesa, CA
Employment Type:
 Full-Time, W-2 Employee, Non-Exempt
Hourly Rate:
$20-22/hr; paid bi-weekly
Schedule/Hours:
 Monday-Friday 8:00 AM-5:00 PM; 40 hrs/week
Join our amazing Administrative Support team as a
Client Care Coordinator
!
Positive Change Counseling Center is a mental health practice serving the greater San Diego area, Ventura, as well as telehealth clients throughout California. We pride ourselves on providing the best care for our clients by helping to match them with the right therapist, and by answering questions related to insurance benefits and client payments. In this role you will assist clients with any questions related to copayments and insurance coverage, answering all phone calls and emails professionally and kindly, making existing office systems more efficient, and scheduling new client appointments. In addition, you will be contacting insurance companies to obtain payment on denied claims to assist clients in receiving the correct coverage for their therapeutic services received at Positive Change Counseling Center.
There is an opportunity for a hybrid schedule after initial training is completed!
Client Care Coordinator Responsibilities:
Provide excellent customer service to potential clients seeking mental health treatment and/or psychological testing
Schedule appointments - we take great pride in matching potential clients with the best therapist for them
Comply with company policies and procedures including HIPAA, ethics, conduct, and safe working expectations
Verify client health insurance/benefit information
Collaborate with clinicians and clients to support ongoing care
Collecting co-payments and past-due balances from clients
Request and process necessary authorizations for new referrals
Answer phone calls and emails within the same business day or the following business day if received after 4 pm
Verify client eligibility at beginning of the new calendar year
Perform clerical duties including typing, filing, and completing forms
Operate office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment
Sort incoming mail and deliver to appropriate individuals; process outgoing mail
Compensation and Benefits:
Compensation:
$20-22/hr; paid bi-weekly
401(k) retirement plan with employer match up to 4%
Comprehensive medical, dental, and vision insurance for employees and eligible dependents
HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
Employer-paid life insurance and AD&D coverage
Employee Assistance Program (EAP) with confidential mental health and life support resources
Generous paid time off and additional paid holidays
Requirements
Client Care Coordinator Qualifications:
High school diploma or GED required
Associate’s degree or billing certification preferred
Minimum one year of previous clerical experience
Previous experience with Salesforce and/or AdvancedMD highly desirable
Proficient in basic computer software and can quickly learn to use new programs
Shows ability to quickly finish very detailed work
Display excellent written, problem-solving, and verbal communication skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Display excellent written, problem-solving, and verbal communication skills
Shows ability to quickly finish very detailed work
Proficient in basic computer software and can quickly learn to use new programs
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
Reading Comprehension - Understanding written sentences and paragraphs in work-related documents
Service Orientation - Actively looking for ways to help people
Time Management - Managing one's own time effectively
Prioritization – Must be able to adjust to changing priorities and complete multiple projects despite interruptions
Stationary - Prolonged periods in a stationary position at a desk
Lifting - Must be able to lift and carry up to 15 lbs
About Positive Change Counseling Center:
Positive Change Counseling Center is a compassionate, client-centered mental health practice dedicated to helping individuals, couples, and families create meaningful and lasting change. Our clinicians provide evidence-based therapy in a supportive and collaborative environment, tailoring care to meet each client’s unique goals and needs.
Since 2006, we’ve remained committed to supporting our therapists as much as our clients. Positive Change Counseling Center fosters a culture of teamwork, professional growth, and clinical integrity, allowing clinicians to focus on impactful therapeutic work without the administrative burdens of managing a private practice. We value diverse backgrounds, perspectives, and clinical approaches, and strive to create an inclusive space where clinicians feel supported and empowered to do their best work.
Positive Change Counseling Center is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.
Positive Change Counseling Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.
Positive Change Counseling Center is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to
careers@archealthpartners.com
.