Patient Access Support Manager

Salary: £15.26 an hour

Are you an experienced people manager with
a passion for delivering excellent patient services? We are looking for a
Patient Access Support Manager to support the operational leadership of our
Front of House and Care Navigation teams across Beacon Medical Group. The role
provides day-to-day management of patient access services and supports the
Patient Access Manager in delivering safe, efficient and patient-centred care.

The Patient Access Support Manager will work Monday - Friday supporting the delivery of high-quality patient access services, helping to ensure
patients receive a responsive and efficient experience when accessing care.
Working closely with operational leaders, the postholder will oversee the
effective coordination of frontline services, ensuring resources are deployed
to meet patient demand and organisational priorities.

The Patient Access Support Manager provides operational leadership and day-to-day management of the Front of House and Care Navigation teams, supporting the Patient Access Manager in the delivery of high-quality, efficient and responsive patient access services. The postholder is accountable for the operational delivery of agreed service standards and key performance indicators (KPIs) across Front of House and Care Navigation functions, ensuring consistent performance, workforce effectiveness and a high standard of patient experience. Working under the direction of the Patient Access Manager, they will proactively monitor service performance, address operational challenges and implement improvements to achieve organisational objectives. The Patient Access Support Manager will also provide day-to-day operational oversight of the Sift and Care Navigation processes, ensuring patients are navigated safely, effectively and consistently to the most appropriate clinician, service or care pathway. Through effective team leadership, performance management, coaching and staff development, the postholder will support the delivery of a resilient, patient-centred access model aligned to practice priorities and service demand. The role acts as a key operational link between frontline teams and the Patient Access Manager, escalating risks, identifying opportunities for improvement and supporting the continuous development of patient access services across the organisation.