About the role
Salary: £12.71 an hour
As the first point of contact for patients contacting Beacon Medical Group, the Patient Advisor (Phone Hub) plays a vital role in delivering an excellent patientexperience. The post holder provides a professional, efficient and friendly telephone service, ensuring that patients receive the right support, information andaccess to healthcare services in a timely manner.
As a Patient Advisor, you will act as the first point of contact for patients, visitorsand healthcare professionals, providing a professional, friendly and efficientservice both in person and over the telephone. You will support patients inaccessing the most appropriate healthcare services by managing appointmentrequests, handling enquiries, signposting to suitable clinicians or services, andensuring patient information is recorded accurately on clinical systems.
To be responsible for your own continuing self-development, undertaking training as appropriate.