About the role
The Operations Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries with accuracy and efficiency, ensuring new merchandise is customer ready. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Operations Team Lead works collaboratively with merchandising, omni, and selling teams to ensure operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility. What you will do
Demonstrate a high
level of ownership , accountability , and
initiative
in
achieving
store
objectives
and
driving
the
accomplishment of key
metrics .
Execute
- store shipment
- deliver ies
- and
- lead
- team
- in
- accurately and efficiently processing
- product to maximize productivity. Maintain equipment, devices, communication boards, and organization of back -of-house areas to promote efficiency .
Communicate
daily goals and key tasks. Model behaviors that support building team knowledge to enhance individual and store operational results.
Utilize
- shipment
- systems
- and tools to effectively plan and execute
- inbound and outbound
activities
.
Participate in weekly leadership workload planning meetings to ensure all
operational tasks are planned and scheduled.
Lead sh ortage control and inventory accuracy in designated areas by acknowledging manifests, executing product transfers , and processing damage d items timely .
C hampion team knowledge of inventory management , asset protection procedures , safety guidelines , and security protocols .
Track store supply usage
- and
- place replenishment orders to maintain adequate levels. Support the team in execution of facilities processes, including lighting / recycling
- program s , work
- orders , store maintenance ,
- and
- housekeeping
- responsibilities .
Demonstrate adaptability
- and
- respon d to
- changing
- circumstances , adjusting
- tactics
- and
- shifting
- resources
- based
- on
- updated
- forecasts
- and business
- needs .
Enhance
- team
- performance
- by
- assisting
- with
- onboarding , initiating
- teaching
- opportunities , and
- supporting
- associate’s
- continued
- learning .
Champion associate engagement, sharing team successes, and celebrating associate
achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
Support
- in-store customer experience
- by
- providing ex cellent customer service and supporting the store during key coverage periods .
Skills
and
Abilities
Ability
- to
- use
- data , guidance , and
- judgement
- to support timely
- and
- effective
- decisions
- that
- contribute
- to
- team
- and
- business
- success .
Skills
- and
- experience
- to
- perform
- in
- the
- role
- and a commitment
- to
- continuously
- learn .
Ability
- to
- take
- ownership of assigned
- tasks
- and
- contribute
- to
- store
- success
- by
- teaching , partnering , and
- encouraging
- others .
Self-
- directed
- and
- able
- to
- work
- with
- minimal
- supervision
- in a deadline-driven
- environment .
Communicate
with
excellence .
Comfortable
- with
- technology , including smart
- phones , tablet
- computers
- and Windows- based
- operating
- systems .
- 1+ years of retail
- experience
- and a dedication
- to
- customer
- service
- excellence .
Available
- to
- work a flexible
- schedule
- based
- on
- business
- needs , including
- nights , weekends , and
- holidays .
Must
- regularly
- move
- around
- all
- store
- areas
- and
- be
- accessible
- to
- customers .
Must
- bend , reach , stretch
- for
- product
- as
- well
- as
- lift , carry , and
- move
- at
- least 40 lbs .
Ability
- to
- push / pull
- receiving
- equipment
- weighing
- up
- to 500 lbs .
The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive . There may be additional duties, responsibilities, and qualifications for this job.