About the role
Description
About Us
From weddings and celebrations to corporate gatherings and major sporting productions, our team works behind the scenes to bring events to life. We take pride in delivering exceptional experiences, embracing creativity, and making every event run seamlessly.
We believe extraordinary events start with extraordinary people. If you take pride in your work, enjoy collaborating with a supportive team, and want to be part of something bigger, you’ll feel at home here.
About the Job
The Field Operations Supervisor is responsible for guaranteeing safety, efficiency, and client satisfaction in the field. This role manages staff for the timely and successful delivery, setup, removal, and pickup of all rental equipment per the client's specifications, ensuring every event is executed in accordance with the contract in a cost-efficient, accurate, and safe manner. The Field Operations Supervisor works closely with sales, dispatch, vendors, and clients, and reports to the Field Operations Manager and Operations Manager.
What You’ll Do
Manage field staff for the timely and successful delivery, set up, removal, and pick up of all rental equipment per client specifications
Oversee production meetings with sales, dispatch, Field Operations, vendors, and clients to ensure effective communication and outcomes
Promote safety through the Bright Safety Plan, ensuring PPE use and adherence to safety standards
Lead training in time management, equipment handling, and installation
Ensure compliance with Bright policies and professional standards
Assist with fleet management, including repairs, maintenance, and fuel costs
Manage labor schedules and develop plans to meet monthly goals
Conduct pre-event site visits to ensure all logistics are accounted for
Provide dispatch support for efficient routing and meeting client expectations
Ensure high-quality inventory and installations to guarantee client satisfaction
What You Bring
Required
Event industry experience
Proven experience supervising staff, with strong management, mentoring, and leadership skills
Strong customer service, problem-solving, and organizational skills with attention to detail; adaptable to a fast-paced environment while balancing several events at a time
Ability to coordinate field activities across daily, short-term, and long-term production objectives
Computer skills, including familiarity with Microsoft Outlook
Valid driver's license with a driving record that meets company/insurance standards
Ability to pass a background check and drug test
Open availability to work a flexible schedule, including weekends and overtime as needed
Ability to sit and drive for extended hours and regularly lift and/or move objects 50–100 lbs
Ability to work in varying weather and noise conditions; regularly required to use hands to handle or feel, reach with hands and arms, stoop, kneel, crouch, climb, or crawl; specific vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus
Event management-related operations experience
Bilingual skills to communicate with our clients and team members
Familiarity with dispatch, routing, and fleet management systems
Nice to Have
Experience with tent installation, staging, or large-scale event structures
Forklift certification or experience operating warehouse equipment
CDL or experience driving box trucks / 26-ft vehicles
Experience reading site plans, CAD layouts, or event diagrams
Experience with rental management or inventory software (e.g., Point of Rental)
Familiarity with routing/dispatch software (e.g., Samsara)
Experience reading site plans, CAD layouts, or event diagrams
What Makes Us Special
Compensation and Benefits
Competitive pay: $70k - $80k
Paid time off and company holidays
Comprehensive benefits package including:
Medical, Dental, and Vision Insurance
Company-Paid Basic Life and AD&D Insurance
Short-Term and Long-Term Disability
Telehealth and Wellness programs
Flexible Spending Accounts (FSAs)
Employee Assistance Program
401(k) with employer matching
Our Culture & Work
A team that has your back: We work across sales, warehouse, logistics, and operations to make every event successful. When challenges come up, our teams step in and support each other.
Work that creates real moments: Every event represents something meaningful—a wedding, a celebration, a milestone, or a major gathering. Our work helps create experiences people remember for years.
Pride in craft and reliability: We deliver consistently and professionally. Our team cares about the details, the quality of our products, and the experience we provide.
Opportunities to grow: As we continue to expand, we invest in development, training, and career growth across roles, departments, and locations.
Innovation and creativity: We encourage fresh ideas and empower our teams to find new ways to deliver exceptional events.
Fun with impact: We work hard, support each other, and take pride in being part of something meaningful.