Power BI Developer

Customer MI & Reporting Executive (FTC)

Line Manager

Power BI Developer / Head of Strategy & Analytics

Department

Strategy & Analytics

/ Commercial

Contract Type

Fixed-Term Contract (FTC)

Position Overview

The Customer MI & Reporting Executive will provide

• a nalytical and reporting support to the business, focusing on Customer Management Information (MI), Account Management reporting, and Power BI dashboard development.
• Working within the Strategy & Analytics team, the role holder will
• be responsible for
• producing,
• maintaining
• and enhancing customer and commercial reporting, supporting Account Management teams with actionable insights, and ensuring stakeholders have access to
• accurate
• and
• timely
• performance data. The role will support ongoing reporting requirements, business projects, and reporting improvement initiatives during the fixed-term contract period.

Key Duties & Responsibilities

Produce and

• maintain
• Customer MI and Account Management reporting across the business.
• Develop,
• maintain
• and enhance Power BI dashboards and reports to support commercial decision-making.
• Support Account Management teams by providing reporting, analysis and insights on customer performance,
• trends
• and opportunities.
• Ensure reporting is delivered accurately and within agreed timescales.
• Investigate and resolve reporting discrepancies, data
• issues
• and dashboard performance concerns.
• Extract,
• validate
• and analyse data from multiple internal systems and databases.
• Use SQL and other data tools to
• acquire
• and prepare data for reporting purposes.
• Perform data cleansing and validation activities to ensure data quality and reporting accuracy.
• Create meaningful visualisations and presentations that effectively communicate key business metrics to stakeholders.
• Work with business users to understand reporting requirements and recommend
• appropriate Power BI
• solutions.
• Support reporting automation and process improvement initiatives to reduce manual reporting effort.

Assist

• with ad-hoc analysis, customer reviews, account performance
• reviews
• and commercial projects as
• required .
• Document reporting processes and contribute to knowledge sharing within the team.

Key Deliverables

Delivery of

• accurate
• and
• timely
• Customer MI and Account Management reporting.
• Maintenance and enhancement of Power BI dashboards and self-service reporting tools.
• Production of customer performance analysis and executive-level reporting packs.
• Identification and resolution of reporting issues and data quality concerns.
• Delivery of actionable insights that support customer retention,
• growth
• and commercial performance.
• Reporting process improvements that increase efficiency and reduce manual effort.
• Creation of clear reporting documentation and process guides.
• Effective stakeholder support for reporting and analytical requests throughout the contract period.

Qualifications & Experience

• Experience producing management information (MI) and business performance reporting.
• Experience using Power BI to create and
• maintain
• dashboards and reports.
• Strong analytical and problem-solving skills with the ability to interpret and present data effectively.
• Experience working with large datasets and multiple data sources.
• Excellent communication skills, with the ability to explain findings to non-technical stakeholders.
• Strong attention to detail and commitment to data accuracy.
• Proficient in Microsoft Excel and other Microsoft Office applications.

Desirable

SQL querying and database experience.

Experience supporting Account Management, Commercial,

Sales

• or Customer Success functions.
• Knowledge of Power Query and DAX.
• Experience within a customer-focused reporting environment.
• Understanding of KPI development and performance measurement frameworks.

Required Knowledge, Skills & Behaviours

• Strong customer and commercial awareness.
• Ability to translate business requirements into meaningful reports and insights.

Proactive approach to

• identifying
• trends,
• risks
• and opportunities.
• Strong stakeholder management and relationship-building skills.
• Ability to work independently and manage competing priorities.
• Excellent organisational and time management skills.
• Demonstrates curiosity and a continuous improvement mindset.
• Professional,
• collaborative
• and adaptable approach to work.
• Strong attention to detail and commitment to high-quality reporting standards.
• A s this is a Fixed-Term Contract role, priorities and responsibilities may evolve in line with business requirements during the period of engagement.