About the role
Salary: £13 an hour
We are looking to appoint a Receptionist/Administrator to
join our GP practice team. You will be the first point of contact for patients, liaising with clinical and admin staff together with
patients, as well as carrying out general office management tasks. You will
have a good telephone manner and organisational skills. The successful person will be required to be flexible with hours between 07:45 and 18:30 Monday to Friday. Previous work in a similar role is preferred.
Answering medication queries from patients, staff, pharmacies and care homes.
Process prescriptions
- Forward medication related queries to an appropriate Health Care Professional in a timely manner
- Check tasks regularly and action appropriately
- Review clinical letters and workflow as appropriate
- Welcome patients warmly and provide exceptional customer service.
- Handle incoming calls efficiently and direct them appropriately.
- Schedule appointments, manage patient registrations, and process medical forms.
- Maintain accurate patient records and ensure data confidentiality.
Assist with administrative tasks
- Contribute to a positive and supportive team environment.
- Processing prescriptions, letters, referrals, and clinical documents.
- Ensuring confidentiality and professionalism in all aspects of the role.
SystmOne Tasks
Handling emails
Act as a chaperone
- Process incoming and outgoing correspondence, including managing workflow tasks
- Manage all queries (including administrative queries) as necessary in an efficient manner
- Input data into the patient's healthcare records as necessary
- Support the team in the effective use of searches, audits and recalls
- Direct requests for information, i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.
- We are looking to appoint a Receptionist to join our busy GP practices.