About the role
Job Description
JOB SUMMARY
Provides County-wide information, assistance, and access to Aging Services and community resources for older adults. Assesses, plans, implements, coordinates, follows up, and evaluates options and services to meet clients’ needs.
This position involves heavy phone work conducting program intakes with individuals seeking in home services or caregiver respite. Applicants must be highly organized and be able to manage callers who may be hard of hearing, cognitively impaired, or need translation.
MINIMUM QUALIFICATIONS
- Bachelor’s degree from an accredited college or university in a Human Services field, Social Work, Sociology, Psychology, or other closely related field; OR an equivalent combination of related education and experience.
- Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.
ESSENTIAL FUNCTIONS
- Provides information and assistance to clients seeking access to Consults clients and families regarding service eligibility requirements.
- Provides Senior Health Insurance Program (SHIP) screening and counseling including detailed information on Medicare, Medicaid, Prescription Drug coverage, advantage health plans, and other health insurance programs. Coordinates with SHIP volunteers to assist customers with all health insurance
- Responds daily to telephone, on-site visits, and walk-in inquiries and concerns relating to health and well- being including emergency or potentially life-threatening
- Coordinates appropriately to ensure customer safety including contacts with Adult Protective Services, Law Enforcement, Fire Department, Mobile Crisis Outreach Team, and other agencies as
- Provides community-based short-term case management and follow-up to assist clients to meet identified goals in their plan of
- Advocates for clients needing assistance by linking them to
- Provides comprehensive (including overall health, environment, and formal and informal support status) assessments and annual reassessments for eligibility for homebound older adults seeking Meals on Wheels or other
- Develops and maintains working relationships with community partners who provide services to older adults.
- Attends community activities and provides information and education related to services for older
- Maintains a waiting list for services for potential clients following established
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Knowledge of
Medicaid and Medicare rules and regulations
Assessment methodologies and techniques
Crisis intervention strategies and techniques
Aging process, chronic illness, and related conditions
Geriatric home health services
Community resources, agencies, health care delivery systems, and rules and regulations
Interviewing methods and techniques
Computer and office software related to job specific duties
Skills and Abilities to
Provide critical thinking
Operate a personal computer
- Prioritize and perform multiple tasks simultaneously
- Communicate effectively both verbally and in writing
- Organize and schedule work efficiently
- Utilize web-based information for researching
- Accurately assess social, mental, and emotional status of older adults
Provide problem resolution
TEMPORARY POSITIONS
- An "At Will", FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.
- Must work an average of 29 hours or less per week or an average of 129 hours or less per month.
- Are not eligible for County benefits except as otherwise provided for by policy.
- Are not considered merit employees.
- Are "at will" employees who may be terminated for any reason, without notice, and without a pre-termination hearing.
Additional Information
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Must be able to attend meetings and events at various locations, meet with potential clients, and have the ability to carry outreach materials and displays.
IMPORTANT INFORMATION REGARDING THIS POSITION
Must have access to transportation in order to perform job duties in the community.