About the role
Compensation: $28-$32
Front-End Estimator / Customer Service Representative
Port Orchard, WA | $28–$32/hr | Full-Time | M–F 8am-5pm
Are you detail-oriented, customer-focused, and ready to take your collision repair career to the next level? We’re looking for a Front-End Estimator / CSR to be the primary point of contact for our customers while supporting insurance partners and the shop team in a fast-paced, professional collision repair environment.
You will be writing estimates, guiding customers through the repair process, and making a real impact on the customer experience.
Why You’ll Love Working With Us
- Competitive pay: $28–$32/hr (based on experience)
- Full-time, stable position with a Monday–Friday schedule
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and paid holidays
- Opportunities for career growth and industry training
What You’ll Do
- Serve as the primary CSR for the shop and build strong customer relationships
- Greet customers warmly and manage incoming phone calls
- Write accurate walk-in and UPD (Unrelated Prior Damage) estimates
- Communicate clearly with customers, insurance adjusters, and vendors
- Email estimates within 24 hours or write them while customers wait
- Schedule repairs and guide customers through every step of the process
- Use CCC estimating software (including P-Pages and rate guides) efficiently and accurately
- Maintain detailed notes and documentation
- Follow insurance company guidelines and agreed labor rates
- Assist with supplements and resolve front office challenges
- Participate in daily production meetings and track vehicle status
- Support CSI/NPS goals by delivering exceptional customer service
What We’re Looking For
- 1–3 years of experience as a collision estimator, insurance appraiser, or front-end CSR
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer skills (Microsoft Word, Excel, Outlook)
- Valid driver’s license and insurable driving record
If you enjoy
working directly with customers, writing accurate estimates, and being the face of a busy collision repair shop
, this is the perfect opportunity to grow your career with a supportive team.
👉 Apply today