About the role
Salary: £12.71 an hour
We are looking for a part time receptionist to join our team to work between 16-18 hours per week. Hours will be discussed at the interview, one late until 18:30 and early starts from 07:45 are required. Additional regular overtime hours will be required to cover holidays and sickness.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits onto the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
Enter patient information on to the computer as required.
Scan letters and documents into the computer ensuring they are matched accurately to the correct patient.
Patient notes and correspondence
o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to