About the role
Salary: Negotiable
The post is for recruiting 2 apprentice medical receptionists.
Greet patients and book them into the computer system on arrival.
Direct patients to the waiting room.
Taking in prescription requests whilst on reception.
Notify patients when clinics are running late.
Answer the phones & deal with all enquiries.
Book and amend appointments.
Deal with enquiries from other healthcare professionals and other agencies as requested in an efficient manner.
Completion of forms as requested.
Extract notes and patients' summaries from computer.
Register new patients following the practice protocol.
Administration tasks such as completing registrations, deductions, booking interpreters.
To bring to the attention of the Practice Management team all complaints, comments, and suggestions.
To report any adverse/untoward incidents to the Team Leader.
To ensure that any accidents/ or near misses are recorded in the accident book and relayed to the Team Leader.
Dealing with emergency calls or taking requests for urgent house calls and notifying the Team Leader immediately.
Attend to patients when an emergency arises in the practice & notify Doctor/Nurse immediately.
Completing a morning and evening checklist such as adding the clinicians' names to their room doors, replacing bed rolls, and turning computers on/ off.
Ensuring the out of hours message is correct prior to leaving the practice and the phones lines are turned over.
Greet patients and book them into the computer system on arrival.
Direct patients to waiting rooms.
Taking in prescription requests whilst on reception.
Notify patients when clinics are running late.
Answer telephone & deal with all enquiries as they arise.
Book and amend appointments.
Deal with enquiries from other healthcare professionals and other agencies as requested in an efficient manner.
Completion of forms as requested.
Extract notes and patients' summaries from computer.
Register new patients following the practice protocol.
Administration tasks such as completing registrations, deductions, booking interpreters.
To bring to the attention of the Practice Management team all complaints, comments, and suggestions.
To report any adverse/untoward incidents to the Team Leader.
To ensure that any accidents/ or near misses are recorded in the accident book and relayed to the Team Leader.
Dealing with emergency calls or taking requests for urgent house calls and notifying the Team Leader immediately.
Attend to patients when an emergency arises in the practice & notify Doctor/Nurse immediately.
Completing a morning and evening checklist such as adding the clinicians' names to their room doors, replacing bed rolls, and turning computers on/ off.
Assist in the induction of a new member of staff/or student.
Ensuring the out of hours message is correct prior to leaving the practice and the phones lines are turned over. 2. FINANCE