About the role
Pay: $17.50 to $19.00 per hour
Description
DCM Services
Account Representative
Remote in Tennessee| Full-Time | Non-Exempt
The Opportunity
As an Account Representative, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. You will be part of a supportive team that values empathy, accuracy, and professionalism.
About DCM Services
DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.
At DCM Services, we believe that treating people with dignity — whether they are our employees or the families we serve — is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter.
Benefits
Paid time off, up to 5.85 hours bi-weekly
Eight paid holidays
Health, Vision, and Dental Insurance
401(k) Matching
Employee Assistance Program
Opportunities for advancement
Requirements
High School Diploma or GED
Licensed Debt Collector (or ability to obtain licensure)
Computer proficiency and the ability to learn new systems
Key Responsibilities
Generate outbound calls and field incoming calls
Adhere to company policies, procedures, and client-specific requirements
Uphold company information security and privacy responsibilities
Accurately document accounts
Negotiate payment arrangements and follow up as needed
Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing
What You Bring
Goal-oriented mindset with strong organizational skills
Courteous, empathic, and professional telephone manner
Strong verbal and written communication skills
Ability to multi-task effectively in a fast-paced, regulated environment
Team-oriented with the ability to also work independently
Why DCM Services?
Competitive wages and great benefits — we invest in our people
Meaningful work that requires true compassion and professionalism
Collaborative, supportive team culture in a stable, established company
Bonus-eligible role with performance recognition