About the role
Pay: $20.00 to $22.00 per hour
Description
SERVICE BDC REPRESENTATIVE
Unlimited Earning Potential | Career Growth | Paid Training
Why Kunes Auto Group?
At Kunes Auto Group, we believe great people build great dealerships. We're committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.
As one of the fastest-growing automotive dealership groups in the Midwest with more than 40 locations, we provide the training, support, and resources to help you succeed—whether you're an experienced professional or coming from another hands-on, customer-focused career.
Why Team Members Choose Kunes
Paid Training and Ongoing Professional Development
Career Growth Opportunities Across 40+ Dealerships
Comprehensive Benefits Package
Supportive Leadership and Team Environment
Opportunity to Make a Difference in the Communities We Serve
Position Summary
Kunes Auto Group is seeking a Service BDC Representative to join our growing dealership team. As the first point of contact for service customers, you'll schedule appointments, respond to inbound inquiries, and provide exceptional customer service through phone, text, and email communication. You'll play a key role in supporting our service department by keeping schedules full, following up with customers, and ensuring a seamless service experience.
Compensation
$20.00+ per hour, based on experience
Benefits
Eligible team members may receive:
Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Paid Time Off
Life Insurance
Employee Assistance Program
Daily Pay Options
Employee Discounts on Vehicles, Parts, and Service
Ongoing Training and Professional Development
Career Advancement Opportunities Throughout Kunes Auto Group
Requirements
Responsibilities
Respond promptly to inbound service calls, online service requests, and customer inquiries
Schedule, confirm, and reschedule service appointments
Initiate outbound calls, texts, and emails to remind customers of upcoming appointments and recommended maintenance
Provide friendly, professional customer service while assisting customers with scheduling and service-related questions
Follow up with customers regarding missed appointments and service recommendations
Accurately document all customer interactions in the CRM and service scheduling system
Collaborate with service advisors and the service department to maximize appointment scheduling and customer satisfaction
Learn and apply dealership processes, scripts, and customer service best practices to deliver an exceptional customer experience
Qualifications
Prior BDC, call center, or customer service experience preferred
Excellent verbal and written communication skills
Strong multitasking and organizational skills
Professional, positive, and team-oriented attitude
Proficient computer and typing skills
Ability to thrive in a fast-paced environment
Join the Kunes Team
If you’re looking for a career with professional growth and a company that invests in its people, we’d love to meet you.
Apply today and start your career with Kunes Auto Group.
Kunes Auto Group is an equal opportunity employer.