About the role

The Customer Service Representative will support the outside sales team, operations team and customers with prompt service, accurate order entry, on-time delivery of product and effective issue resolution when necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Evaluate customer requests for sales opportunities
Manage customer orders and quotation files with 100% accuracy
Coordinate and expedite customer orders, and ensure customer requirements are understood and customers are kept informed of relevant issues
Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues
Work closely with sales team and dispatch team to facilitate flow of information regarding quotes, quality issues, deliveries, prospective accounts, competitors and customer feedback
Provide feedback reports to the Main Office and Supervisor regarding customer contacts
Learn/Operate CRM (Microsoft Dynamics) with comfort and clarity

Operate in accordance with company policy and procedures

QUALIFICATIONS/POSITION REQUIREMENTS: Exceptional customer service skills and great personality
Excellent written and verbal communication skills
Ability to prioritize work and apply independent judgement
Basic email and PC functions

Knowledge of common business practices relating to the purchase, pricing, terms, shipment, taxes, and payment for products and services
Ability to learn and retain product specific information and utilize to position the features and benefits to customer
Self-motivated and results oriented, competitive with strong organizational and interpersonal skills and a proven successful sales record
Oil + Gas industry experience a plus
3+ years’ experience in Customer Service or related field

Customer Service Representative