About the role
Description
Primary Job Duties
- Responsible for setting up, cleaning, and maintaining the party room/lane
- Greet and assist party guests with any items/decorations they bring
- Serve food, beverages, and cake to party guests
- Assisting with delivering the best possible experience for birthday clients and notifying Management immediately if assistance is needed
- Greeting and communicating with guests and answering basic party related questions
- Provide an exceptional experience to the guest of honor and all party guests
- Ensure that the party payment is received and all additional items are paid for through the POS system.
- Adhere to strict party timing schedule
- Assist as needed in other areas as requested by a lead or manager
- Maintain uniform standards and a professional appearance
Requirements
Physical Requirements
- Standing for long periods of time with frequent bending and turning
- Maintaining a positive attitude and upbeat personality during each party.
- Moving at a fast pace to keep each party on schedule.
- Must be able to lift 40 lbs
- Must be able to communicate with guests and explain packages
Special Requirements
- Must be at least 16 years old
- Obtain training certification per company policy
Standard Company Expectations
- Goes beyond the normal expectations without compromising the company mission, vision and values.
- Demonstrates the ability to be courteous and accountable in all situations.
- Responding to guests’ special requests in a courteous and accountable fashion.
- Monitors the consistency of the product provided to all guests, anticipating potential needs of all guests.
- Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
- Cooperates with all team members when assigned additional tasks and listens to others with compassion.
- Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
- Maintains uniform standards.
Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.