About the role
Position Overview
We are seeking a certified Texas Emergency Medical Technician-Basic (EMT-B) to serve as a Care Coordinator supporting our Start of Care Operations Team. This unique community-based role supports home health operations by conducting drive-by visits in order to locate patients who are unreachable by phone. The ideal candidate is a compassionate, self-directed professional comfortable working independently in the field.
Key Responsibilities
- Conduct scheduled and unscheduled in-person drive-bys on potential home health patients who are non-responsive to phone contact attempts by start of care (SOC) operations team.
- Facilitate and support start-of-care (SOC) processes by confirming patient presence, availability, and readiness for initial skilled nursing or therapy evaluation
- Serve as a liaison between the patient and the home health care team to reduce gaps in care and prevent unnecessary hospitalizations
- Assist in verifying patient demographic and insurance information at point of contact
- Communicate findings in real time to the SOC Operations Team, Clinical Manager, and Sales Team member through appropriate communication channels
- Perform basic assessments within EMT-B scope of practice to identify any immediate safety concerns or urgent medical needs
- Coordinate with Clinical Manager when a patient is found in acute distress or requires potential emergency intervention
- Maintain confidentiality and comply with all HIPAA regulations
Required
Current, active Texas EMT-Basic certification
Valid Texas Texas Driver's License with Valid Auto Insurance
- Reliable personal or agency-provided vehicle (mileage reimbursement available)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
Preferred
Prior experience in home health, community paramedicine, or EMS
Bilingual (English/Spanish) strongly preferred given patient population
CPR/BLS certification (American Heart Association)
Work Environment & Schedule
Field-based role covering assigned geographic territory
Full-time or part-time options available; may include early morning, evening, or weekend shifts to reach patients at home