About the role
Description *NOTE: This role is open to sit in any location across our footprint* This position will support Consumer Loan Officers in the loan origination process with an emphasis on post-application functions. Other responsibilities will include assisting with applications, closing and general loan file maintenance and servicing as needed. Requirements
Job Responsibilities
Post Closing File Management
· Board loan to core system
· Fund loan as instructed on Closing Disclosure
· Deliver loan to investors
· Board participations to system when funding received from investors
· Track and update Final Title Policies
Application Processing
· Receive loan set up instructions
· Complete Loan Estimate and provide to client within required timeframe
· Order appraisals, title work, flood certification, mortgage insurance and verification as instructed on loan set-up sheet
· Process rate locks
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Closing File Management
· Maintain file in anticipation of closing
· Communicate with Loan Officers, title companies, insurance companies as necessary
· Order Payoffs
· Prepare Closing Disclosure and ensure provided to client in required timeframe
· Prepare closing documents and print closing packages for loan officer/title companies
· Support Loan Officer during closing as needed
Miscellaneous Loan Processing Tasks
· Process unoriginated files (denials, withdrawals, etc.)
· Ensure appraisals are provided to customers
· Provide support to Loan Officers
· Complete Quality Control audits as requested from investors
Other Duties as Assigned
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Competencies Required
Adaptability – The degree to which one demonstrates openness to change and new ideas. · Adjust to changing work requirements · Respond to new situations Initiative – The ability to perform job responsibilities independently and responsibly. · Proactively complete tasks · Solve problems · Improve processes · Enhance products Attention To Detail-The level at which tasks are performed carefully, accurately, and in accordance with specific instructions.
· Consistency of work quality
· Compliance with standards, requirements, and expectations
· Tracking of numerical data and detailed organizational information
· Careful application of grammar, spelling, and punctuation rules.
Customer Relations-The degree to which customer service and professional rapport is demonstrated in the day-to-day business environment.
· Abide by established quality customer service levels
· Attentive to internal and external customer needs
Productivity-The level of work output or efficiency as compared to a standard or comparted to others.
· Uses time and resources well
· Meets established deadlines
Teamwork and Cooperation-The degree to which individuals promote a collaborative, cooperative, and productive working environment.
- Demonstrates sensitivity
- Promotes working together
- Provides support
- Respectful of others