About the role
Description Responsible for supporting the bank’s Collection and Credit Administration groups, with majority focus on the retail credit portfolio, customer contact and reporting. Requirements
Job Responsibilities
- Act as primary contact for delinquent consumer loan relationships
- Reduce risk profile of our consumer loan portfolio
- Support Credit / Collection Team
- Other Duties as Assigned.
Competencies Required
1.
Customer Relations
: ability to professionally interact with external and internal clients
? Shown ability to discuss with customers any issues that exist with their retail loan account regardless of the situation
? Ability to use multiple avenues in order to communicate with clients
2.
Problem Solving
: the ability to handle difficult or unexpected situations in the workplace as well as complex business challenges
? Maintaining the Bank’s assets by following compliance regulations and the requirements of third parties such as FHLMC (FreddieMac) and FHLBI.
? Finding win-win solutions, when at all possible, in working with TFB clients
3.
Teamwork & Cooperation:
works well with others during conversations, projects, meetings or other collaborations
? Accept responsibility for the performance of the team
? Communicate in a clear, personable, professional manner
? Maintain an awareness of team dynamics and act to improve the team’s performance