About the role
Salary: £16264.00 to £17310.00
Are you an organised, customer-focused individual who enjoys making a difference to patient care? Join our friendly and supportive clerical team, where you'll play a vital role in ensuring patients receive timely therapy appointments and an excellent service experience.
As part of the Therapy Appointments Booking team, to provide a service for the booking patient Therapy appointments.
You will be mainly based at Frimley Park Hospital with the opportunity to work at Fleet Community Centre.
To be responsible for managing clinicians' diary templates
To make sure that all new patients are registered
To update patient information on systems, as and when required to ensure timely accurate data.
To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
To provide administrative support to the Dietetic outpatients service.
To provide administrative support to the Therapy outpatients service.
To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department.
To liaise with other departments to ensure seamless patient care.
To maintain an exemplary standard of customer care and patient confidentiality.
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.