About the role
Pay: $18.45 to $20.00 per hour
Description We kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates. Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences. Key Responsibilities Technical Support Provide timely support for hardware and software issues for both Windows and Mac environments Troubleshoot remotely using VNC and KVM switch Reimage systems, install OS and standard software (onsite and remote) Coordinate warranty support with Dell and schedule onsite service when needed Resolve common technical issues, including: Network connectivity System crashes/blue screens Printing problems Virus removal Basic administration and troubleshooting of:
DHCP / DNS
Active Directory
VPN and remote access tools
Windows domain account issues
Wireless connectivity and hotspots
Collaborate with the network team on basic troubleshooting tasks
Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom
Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures
Customer Service
Deliver prompt and courteous user support via:
Wolken ticketing system (incident resolution and device lifecycle tasks)
Google Chat and Gmail (Outlook familiarity is a plus)
Zoom Calling and Zoom video conferencing
Maintain a positive user experience with clear communication and professionalism
Asset & Inventory Management
Maintain accurate records of hardware assets
Ensure timely deployment, collection, and tracking of end-user devices
Special Projects & Additional Duties
Assist with software and process testing and validation
Create clear, user-friendly technical documentation
·Provide 1:1 or group technical training (remote or in-person)
Support office signage placement and daily ticket review/assignment tasks
May require occasional travel to other office locations
Work Schedule & Benefits
·Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)
·No weekend or after-hours support expected (exceptions for special projects)
Benefits include:
Paid holidays, vacation, and sick leave
401(k) plan
Medical, dental, and vision insurance
Structured onboarding and training
Modern workspaces and innovative technology
Supportive, team-oriented culture with strong work-life balance
Requirements
Qualifications
1–2+ years in a desktop support or corporate helpdesk environment preferred
Technically inclined and eager to learn new tools and platforms
Clear and concise communicator with the ability to explain technical concepts to non-technical users
Familiar with Windows 10/11; Mac OS experience is a plus
Skilled in teamwork and conflict resolution in a professional setting
Self-starter with strong follow-through and attention to process
Able to work independently while following team procedures and protocols