About the role
Description
Indus Management Group is a property management company in Houston specializing in renovating and restoring distressed multifamily properties. With our first acquisition in 2002, Indus Management Group currently manages 38 apartment complexes in the Houston area. We specialize in the Class B & C property space, with over 10,000 units under management. Our goal has always been and continues to be to convert distressed properties into uplifted communities.
Job Summary:
The Ticket Runner ensures overall maintenance of the property by troubleshooting and repairing all aspects of the apartments, leasing office, and property areas. This includes, but is not limited to plumbing, electrical, heating/cooling, carpentry, appliances, painting, and drywall.
Education:
None
Experience:
Minimum one (1) year of maintenance experience in the multifamily property management industry
License/Certification(s):
Valid state driver’s license and current automobile insurance
Knowledge/Skills/Abilities:
English/Spanish fluency
Basic computer and smartphone skills
Effective verbal communication and customer service skills
Demonstrates professional and respectful behavior
Ability to perform physical labor and to lift heavy objects
Ability to understand and execute basic instructions
Ability to multi-task, use good judgment, and contribute to a team approach to work
Must be able to lift, pull, push, and carry at least 50 pounds
Ability to travel locally to onsite communities, the corporate office, affiliated organizations, and local municipalities
Requirements
Principal Responsibilities:
Must be willing to work on call as needed
Must have a professional, neat, and clean appearance daily
Schedules and completes preventative maintenance of units
Works within the safety guidelines outlined by the Maintenance Manager and/or the Company
With own maintenance tools, repairs structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors
May maintain and assist in the repair of HVAC systems as required
Maintains property by reporting issues and assisting with cleanup, landscaping, etc.
Executes electrical, plumbing, carpentry, masonry, and painting tasks as required
Provides excellent customer service to residents and internal stakeholders
Prioritizes resident service requests/work orders and ensures they are completed in a timely fashion
Performs exterior building light checks and assists with repairs and replacement as required
Must be proficient in the use of general maintenance equipment, including, but not limited to, hand tools, paint equipment, electrical saws, ladders, and associated required safety equipment
Principal Responsibilities continued:
Reviews closed tickets daily and seeks resident feedback
Other duties as assigned
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.