About the role
Salary: £12.71 an hour
Package Description: *Part-time Weekends only opportunity* The Role We're looking for an Operational Navigator to join our dynamic Operations team. This is a pivotal role at the heart of our urgent care service, ensuring patients receive the right support at the right time by coordinating clinical resources and managing patient pathways efficiently. This is a fantastic opportunity to join a highly experienced team where you will demonstrate empathy, tact, and discretion in delivering high-quality patient care. You will provide professional and courteous telephone support to clinical and non-clinical colleagues, navigating patient requirements efficiently and accurately. You will manage patient queues, support call distribution, liaise directly with patients when needed, and maintain high visibility of available clinical resources. What you'll be doing Providing professional telephone support to colleagues and patients. Accurately recording information and managing patient queues. Dispatching calls to clinicians across regions and platforms. Making comfort calls and handling urgent call-backs. Supporting service managers with performance and KPI delivery. Monitoring service levels and adapting to fluctuating demand. Sharing operational updates with relevant teams. Following all policies, including GDPR a
We're looking for an Operational Navigator to join our dynamic Operations team at IC24. This role is pivotal in our urgent care service, ensuring patients receive the support they need by coordinating clinical resources and managing patient pathways. You will join a highly experienced team, demonstrating empathy, tact, and discretion in delivering high-quality care. Your responsibilities include providing telephone support to colleagues and patients, accurately recording information, managing patient queues, and dispatching calls to clinicians. Additionally, you will make comfort calls, handle urgent callbacks, support service managers, monitor service levels, share operational updates, and adhere to policies like GDPR and safeguarding. Key qualities for this role include strong communication skills, a calm telephone manner, computer literacy, and the ability to stay calm and prioritize under pressure. Experience in a contact centre or urgent care is desirable.
Package Description: Package Description *Part-time Weekends only opportunity*