About the role
Salary: £12.75 an hour
Package Description: The Role Be the calm voice people turn to when they need help most. Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support. As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time. No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment. This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day. The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and con
As an IC24 Health Advisor, you'll be the first point of contact for patients calling NHS 111. The role involves listening carefully to patients concerns, assessing their needs using NHS Pathways, and directing them to the appropriate care. The job requires excellent communication skills, the ability to remain calm and make sound decisions under pressure, and competency in using multiple IT systems. The role is both challenging and rewarding, offering comprehensive training and the chance to make a difference in people's lives. Candidates should thrive in fast-paced environments and be willing to work weekends and night shifts.
Package Description: The Role