About the role
Salary: £12.71 an hour
Package Description: *Part-time Weekends only opportunity* The Role We're looking for an Operational Navigator to join our dynamic Operations team. This is a pivotal role at the heart of our urgent care service, ensuring patients receive the right support at the right time by coordinating clinical resources and managing patient pathways efficiently. This is a fantastic opportunity to join a highly experienced team where you will demonstrate empathy, tact, and discretion in delivering high-quality patient care. You will provide professional and courteous telephone support to clinical and non-clinical colleagues, navigating patient requirements efficiently and accurately. You will manage patient queues, support call distribution, liaise directly with patients when needed, and maintain high visibility of available clinical resources. What you'll be doing Providing professional telephone support to colleagues and patients. Accurately recording information and managing patient queues. Dispatching calls to clinicians across regions and platforms. Making comfort calls and handling urgent call-backs. Supporting service managers with performance and KPI delivery. Monitoring service levels and adapting to fluctuating demand. Sharing operational updates with relevant teams. Following all policies, including GDPR and safeguarding.
The role of Operational Navigator is a key position within the Operations team at IC24, focused on ensuring patients get timely and appropriate support by efficiently coordinating clinical resources. The position requires high levels of empathy, tact, and discretion to maintain high-quality patient care. Responsibilities include providing professional and courteous telephone support to both clinical and non-clinical colleagues, managing patient queues, supporting call distribution, liaising with patients as needed, and ensuring high visibility of available clinical resources. Joining a highly experienced team, the operational navigator will also support service managers with performance and KPI delivery, monitor service levels to adapt to changing demand, and share operational updates with relevant teams. Adherence to all policies, including GDPR and safeguarding, is crucial.
Package Description
*Part-time Weekends only opportunity*