About the role
Salary: £25760.00 to £27476.00
Band 3 - £25,760 - £27,476 (pro rata for part-time)
Job purpose To provide efficient management of calls from patients and healthcare professionals with emergency, urgent and non-urgent healthcare needs. This will involve triaging patients using the Clinical Decision Support system appropriately to direct the patient to the correct service. Job statement o To work as an integral part of the Integrated Urgent Care Team actively contributing to service improvements where appropriate.o To have knowledge of facts, principles, processes and general concepts to carry out a range of duties.o Receive requests for assistance, treatment or care from the public, healthcare practitioners and/or other professionals.o Interact with individuals using telecommunications, answering the calls in an efficient and courteous manner using organisational standards and protocols. Triaging patient calls using the appropriate Clinical Decision Support System ( CDSS).o Accurately record, check or amend details on the call logging computer system.o Communicate effectively in a healthcare environment with colleagues as well as callers to the IUC/NHS 111 and 999 serviceso Deal with direct requests for assistance, care or treatment using existing protocols and/or guidelines, by signposting patients to the appropriate care/service.
You will be working in a fast-paced environment and must be able to adapt to change quickly and must be aware of the stresses of the role and what impact this may have on you as an individual, considering these points carefully before applying. You do not need to have previous experience in health care.