About the role

JLL empowers you to shape a brighter way
.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL supports the

Whole You , personally and professionally .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.

We are committed to hiring the best, most talented people in our industry
;

and

we support them through professional growth, flexibility, and personali s ed

benefits

manage life in and outside of work. Whether

you

have

deep experience in commercial real estate, skilled trades, and technology, or

you are

looking to apply your relevant experience

to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Location: Croydon

Location

This

is a
site-based
role
4 days a week.
Working closely with the site-based operation team will be key to success.
The client is also based on site

What your day-to-day will look like:

Financial Management including service charge:

Ensure accuracy of all financial data and reporting, including occupier
charges.
Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, managing service charge recoverable and non-recoverable expenditure, supplier payments etc.)
Oversee and support credit control process.

Approve

invoices, meeting KPIs on Accounts Payable actions.

Demonstrate strong cost management and financial acumen i.e. reviewing service charge cash flow and budget regularly to ensure all supplier payments are made in time.

Prepare and reconcile budgets

in accordance with

RICS guidelines.

ESG

Lead on ESG initiatives and implementation
.

Align client's ESG strategy with JLL's roles and responsibilities under the 
PMA.

Data and Systems Management

Maintain

all data held on internal systems to ensure accuracy within JLL and client KPI’s.

Maintain accuracy of all occupier data, including managing and reporting on key lease event data.

Proficiency

in MS Office and JLL property management systems
.

Supplier and Facility Management

Manage performance of third-party suppliers alongside FM colleagues and/or third-party FM providers.

Inspections

Ensure all portfolio sites

maintain

high standards

of presentation using the JLL Vision inspection tool to report, manage and resolve any issues efficiently
.

Ensure that all properties are present ed

to a high standard using the JLL site presentation tool 
to
 record and manage and issues.

Transactions

Manage

transitions in/out at client and property level.
Supporting with property management due diligence in relation to any purchases.
Ensuring properties are ready for sale and support with disposal.

Client reporting

Manage client reporting timelines and issue reports as per the 
PMA.

Attend and take notes at client meetings, including preparing reports and taking 
minutes 
.

Understand and adhere to the client PMA, their asset strategies and KPIs.

Lease and Legal Management

Manage lease and license process, including drafting recommendations and instructing solicitors.
Support wider transactional activity, including sales and lettings (i.e. CPSE's)
Ensuring tenant compliance with lease covenants, recommending remedies to
breaches,
and managing any issues through to conclusion.

Occupier engagement

Proactively engage with occupiers

to
maintain
high levels
of customer satisfaction.

Gather intelligence on tenant business activity to feed into client business plans
.

Specialisation

Recognition as a Subject Matter Expert.

Health & Safety

Understand Health & Safety compliance and implement necessary 
measures.

Work closely with the Site Operations and JLL HSE team to

mitigate H&S risks and maximise compliance.

Insurance

Support insurance renewal process by ensuring accuracy of renewal data.
Able to lead and manage complex insurance claims.
Manage and implement insurance risk mitigation measures.

Void property management & monitoring:

Working with the Site Operations Team, manage

vacant property and undertake necessary management actions including those specified by the Client’s insurer
.

Additional Responsibilities

Assist

in preparing and delivering property management reports as 
required
.

Consult

with third party specialists in relation to management issues as

required .

Investigating and remedying defects or errors in property management matters originating prior to the Commencement Date including but not limited to accounting matters (including reconciliations), tenant disputes (including in relation to arrears) and matters relating to other third parties including freeholders, 
neighbours
 and statutory bodies.

Candidate

Profile

Professional Background

Proven

history
in property management,
ideally within retail environment
with broad sector experience and preferably at least
10
years PQE.
Maintains knowledge of commercial property legislation and industry best practices.

Strategic Capabilities

Demonstrates strategic thinking and the ability to craft innovative solutions for complex 
challenges.

Commercial Acumen

Skilled at building and

maintaining

client relationships.

Proactive in

identifying

and pursuing new business opportunities .

Results-Driven Approach

Sets and achieves ambitious targets consistently.

Balances efficiency with effectiveness in driving continuous improvement
.

Leadership and Collaboration

Self-motivated professional who thrives on challenges
.

Adept at fostering teamwork and building trust across diverse groups
.

Demonstrates leadership through example and initiative
.

Recognised as a key figure on client instructions i.e. being an escalation point and/or support for junior team members.

Interpersonal Effectiveness

Combines diplomacy with assertiveness to influence stakeholders
.

Possesses strong negotiation skills and communicates persuasively
.

Personal Qualities

Projects confidence and

maintains
a positive outlook .
Makes sound decisions that instil confidence in others .
Upholds high ethical standards and
demonstrates
unwavering integrity .

Exhibits intellectual curiosity and a willingness to innovate
.

Technical Proficiency

Advanced IT skills, particularly in property management systems
.

Sharp analytical and problem-solving abilities
.

Excels in financial planning, budgeting, and operational reporting
.

Behavioural Skills

Strong leadership skills, a deep understanding of property and asset management, and a commitment to driving innovation and inclusive practices within both PAM and the wider JLL organisation.

People and Work Management

Adhere to JLL Working Practices guidelines, ensuring all correspondence and communication is executed to a high professional standard, with tasks completed
in a timely manner .
Provide line management for direct and matrix reports, ensuring compliance with JLL and client KPIs.
Mentor and train team members to maximise individual skills and abilities.

Value Creation

Implement added value initiatives for JLL operations and property management work.

Demonstrate comprehensive knowledge of JLL services and market trends.

expertise

with clients and colleagues.

Team Collaboration

Maintain a strong presence within the regional and wider Property Management (PM) team.

Contribute positively t