About the role
Description Residential Service Plumber — McWilliams (Livingston, TX) Uncapped Commission • Performance-Based Pay • Year-Round Work Be part of something that's actually growing. McWilliams is expanding our high-performing Residential Plumbing Service Team in Livingston, and we're looking for a driven, customer-focused, licensed Service Plumber who wants steady call volume and the freedom to earn more based on performance. If that's you, this is the opportunity you've been waiting for. Who We Are McWilliams is a trusted name in home services, delivering top-tier HVAC and plumbing to families across Texas. We keep growing because we invest in great people, organized systems, and a culture built on craftsmanship, integrity, and treating our team like the professionals they are. What We Offer Performance-based pay with uncapped commission and strong, steady residential call volume Year-round demand — no slow seasons Company vehicle, tools, iPad, and technology provided Health, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Ongoing technical and sales training Monday–Friday schedule with rotating on-call Supportive leadership, organized dispatch, and a clear path to advancement Requirements
What You'll Do
Perform maintenance and service calls as directed by dispatch
Arrive on time to your first call each day and keep every customer updated with accurate ETAs
Use the expectation card on arrival to walk the customer through what to expect during the call
Complete a thorough inspection of the plumbing system on every call, following the evaluation checklist and notifying the customer of any issues found
Present clear, tiered (ABC) repair and replacement options based on the customer's wants and needs
Share information and pricing on service agreements, accessories, and other comfort improvements
Debrief with dispatch after each call and communicate any parts used for replenishment
Follow the PO process for non-truck-stock parts to ensure accurate pricing and a high rate of warm-call completions
Keep your vehicle stocked, accurately inventoried, clean, and safe — and pass quarterly vehicle inspections
Return defective warranty parts and unused inventory to the branch
Accurately complete all required documentation, including checklists and hours/materials used
Maintain a professional image in company-approved uniform at all times
Participate in company training and follow all safety policies, reporting any safety concerns to a manager or team leader
What We're Looking For
A motivated, goal-driven, team-oriented licensed professional
Comfortable earning through a performance-based pay structure
Strong communication and interpersonal skills with a genuine desire to exceed client expectations
Someone who takes pride in clean, done-right work
Requirements
Texas Tradesman Plumber-Limited License or above (Journeyman or Master) required
2+ years of residential service plumbing experience required
ServiceTitan experience is a plus
Able to use a tablet, smartphone, and read a map or follow GPS
Valid driver's license and insurable driving record
Neat, clean, professional appearance and excellent interpersonal communication skills