About the role
Description
Milhaus is a national award-winning, vertically integrated multifamily developer, owner, and operator specializing in Class A residential assets. Formed through the spring 2026 merger of Milhaus and Sares Regis Group (SRG) Residential, the combined platform brings together more than 30 years of expertise in multifamily development, construction, and third-party property management across more than 20 major U.S. markets. Headquartered in Indianapolis, with offices in Newport Beach, California; Los Angeles; New York; Orlando, Florida; and Phoenix, Arizona., Milhaus SRG employs approximately 1,400 professionals dedicated to creating multifamily and mixed-use communities that positively impact neighborhoods. The combined platform manages more than 50,000 apartment homes, supports a development pipeline of more than $2.5 billion, and serves investors, clients, and residents with a high-touch, disciplined approach to real estate investment, development, construction, and management. For more information, visit
www.milhaus.com
.
The HR Specialist provides comprehensive support to employees and management across a broad range of human resources functions, with a primary focus on HR Operations support, employee support, HR administration, policy interpretation, compliance, and employee lifecycle support. This role serves as a key resource for employees by addressing general questions and concerns workplace concerns maintaining accurate employee records and ensuring consistent application of company policies and employment practices.
HR Operations & Department Support
Primary customer service contact for department; phone calls, HR Mailbox, ticket system
Processes, verifies, and maintains employment-related documents, records, and files.
Manages HR-related invoices and ensures timely payment processing
Compiles and prepares HR metrics, reports, and analytics
Assists with policy updates, handbook maintenance, and process improvements.
Maintains an attitude and philosophy consistent with the company's standards.
Maintains required employment records and assists with audits and reporting requirements
Employee Support & Administration
Provides customer service to employees regarding benefits, leaves of absence, payroll-related inquiries, policies, and other employment matters
Monitors and manages HR email and voicemail inboxes and responds or escalates inquiries as appropriate.
Maintains accurate and confidential employee files, employment records, and HRIS data
Coordinates employee status changes, including new hires, transfers, promotions, compensation changes, and terminations
Facilitates the property offboarding process
Manages Employee Terminations and Exit Process
Manages incoming and outgoing department mail
Creates, tracks and manages Employee Separation agreements
Manages employee recruiting/background process
Assists with the new hire process (Insperity then Paylocity)
Prepares employment verification requests, employee correspondence, reports, and other HR documentation
Fulfills employee file requests
Gathers employee information and date as required for legal and/or Employee relations matters
Manages ticketing system and submits I.T. Tickets (End User, Change User, LOA’s)
Assists with employee communication initiatives and HR-related programs
Employee Relations
Serves as a primary point of contact for general employee questions and/or workplace concerns, through HR Mailbox, ticketing system, phone calls
Assists management and employees with interpretation and application of company policies, procedures, and employment practices.
Supports employee relations matters by conducting intake meetings, gathering information, documenting concerns, and assisting with investigations.
Partners with managers and HR leadership to address performance concerns, workplace conflicts, corrective actions, and employee engagement initiatives.
Maintains confidentiality and handles sensitive employee matters with professionalism and discretion.
Assists in the administration and documentation of disciplinary actions, performance improvement plans, and employee separations.
Leave Administration & Compliance
Assists with administering leaves of absence, including FMLA, ADA accommodations, workers' compensation coordination, and other protected leaves.
Assists with tracking employee leave activity and ensuring required documentation is collected and maintained.
Supports compliance with federal, state, and local employment laws and regulations.
Performance Management & Employee Engagement
Supports annual performance review processes and employee development programs
Assist managers with performance documentation and coaching conversations
Coordinates employee recognition, engagement, and retention initiatives.
Participates in employee surveys and helps identify opportunities to improve the employee experience.
Requirements
3+ years of related experience and Associate’s degree or equivalent from two-year college or technical school, or equivalent combination of education and experience
Paylocity HRIS experience.
Outlook Email, Calendar and Contact systems experience
Intermediate to advanced Microsoft Excel and Word experience
Knowledge of local, state and federal employment laws, government regulations and agency rules.
Knowledge of principles and procedures of Human Resources functions including: recruitment and selection, onboarding, benefits, training, compensation and HRIS systems
Strong customer service , organizational , and time management skills
Ability to exercise sound judgment and maintain strict confidentiality
Excellent interpersonal and customer service skills
Excellent written and verbal communication skills
Ability to manage multiple priorities and meet deadlines
Problem-solving and critical-thinking skills
Demonstrated professionalism, integrity, and attention to detail
Ability to build effective working relationships at all levels of the organization
Benefits Details
Health, Vision, & Dental insurance HSA account with employer match of $600/FSA for dependent care Short-Term Disability Company Paid Long-Term leave Disability and Life Insurance 401K Match 4 weeks accrued PTO 11 Paid Holidays 30% discounts on apartments Tuition/Certification Reimbursement Wellness Bucks Program Wellness Program and Competitions Paid Maternity & Paternity Benefits Employee Assistance Program Pet insurance More! We stand as one team dedicated to transforming neighborhoods. Through transparency and collaboration, we empower our people to lead. Bikes are our allies, local food is our addiction and entrepreneurship inspires us. First impressions are set by our energy and passion, not suits and ties. We embrace the changing ideal of what people call home. Integrity. Execution. Innovation. Collaboration. By joining us at our corporate offices or onsite at one of our many properties, you’ll be provided the opportunity to grow your career and become part of a team that truly makes a difference.