About the role
GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered. JOB SUMMARY
The Technology Communications Manager
is responsible for developing, coordinating, and delivering clear, consistent, and strategic communication that advances the goals of the Global Technology Organization (GTO).
Reporting to the Director of Technology, Strategy, and Communications , this role translates complex technology strategies, programs, and changes into compelling narratives that resonate with executives, employees, business stakeholders, and external partners. The Technology Communications Manager partners with Strategy, PMO, Change Management, and Technology leadership to ensure communication is aligned, timely, and supports the adoption and understanding of major technology initiatives.
The role ensures GTO operates with a unified voice—reinforcing transparency, accountability, and a culture of partnership across the enterprise.
POSITION RESPONSIBILITIES
Develop and execute the annual GTO communications strategy aligned to technology priorities and transformation goals
Define communication plans for major programs, executive announcements, and organizational changes
Partner with Technology Strategy and Change teams to ensure narrative alignment across all channels
Craft speeches, scripts, talking points, and leadership messaging for the CTO, SVPs, and key technology leaders
Support preparation and communication for leadership forums, ELT updates, town halls, and board ‑ level materials
Ensure communication is clear, professional, and consistent with enterprise tone and brand
Create high ‑ quality content that informs, engages, and inspires GTO teams
Develop newsletters, updates, intranet content, and storytelling assets that articulate technology value
Highlight technology achievements, innovation, and cultural initiatives
Lead communication strategy for technology programs, platform launches, operating model changes, and new capabilities
Translate technical concepts into accessible, user ‑ friendly content
Support aligned communications across Program, PMO, and Change teams
Manage communication channels (email, intranet, Teams, town halls, events) to ensure messages reach the right audiences
Measure communication effectiveness through engagement metrics, feedback, and analytics
Continuously improve channel strategy and content delivery
Establish templates, standards, and best practices for technology communications
Ensure consistency of message, tone, brand, and narrative across all GTO communications
Provide guidance and coaching to technology leaders on effective communication
QUALIFICATIONS
DEGREE TYPE
- Bachelor's Degree
- FIELD(S) OF STUDY: Communications, P ublic Relations, Marketing, Journalism or Related Field
-
EXPERIENCE
7+ years of professional experience in corporate communications, technology communications, or related roles
Strong writing, editing, and storytelling skills with experience crafting executive
‑
level content.
Demonstrated ability to simplify complex technology topics for broad audiences
Experience building communication plans for programs, change initiatives, or enterprise ‑ wide
COMPETENCIES
&
SKILLS
- Experience working within a large, global, or matrixed technology organization
- Knowledge of change management principles and adoption strategies
- Familiarity with communicating within transformation or modernization environments
- Strong stakeholder management and influencing skills
- Ability to manage multiple communication streams with high quality and quick turnaround
Experience with multimedia content (visual storytelling, video scripts, slide
narratives)authority
and build trusted partnerships across functions
Clear, concise communicator: able to deliver messages that are easily understood across diverse audiences
Strategic storyteller: connects technology priorities to business value and employee impact
Executive presence: comfortable shaping communications for senior leaders and ELT forums
Highly responsive and collaborative: able to partner effectively across the organization
Detail ‑ oriented and quality ‑ driven: maintains high standards in tone, clarity, and accuracy
Calm under
pressure:
handles tight deadlines, sensitive messaging, and rapid change well
ABOUT NCLH Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year. LEARN MORE ABOUT OUR COMPANY: At a Glance
Brand Overview
Norwegian Cruise Line
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.