About the role
Salary: £25760.00 to £27476.00
3 x Fixed Term 12 months
- Undertake a minimum of 100 outbound telephone calls to patients on behalf of GP practices, NHS organisations, and commissioned service providers.
- Provide clear, accurate, and professional information about NHS programmes and services.
- Complete simple, non-clinical questionnaires and accurately record patient responses.
- Support patients to understand available services and access appropriate healthcare pathways.
- Build positive and supportive relationships with patients, adapting communication styles to meet individual needs.
- Undertake follow-up calls where required as part of agreed programme pathways.
- Achieve a minimum target of 100 outbound call attempts per working day, while maintaining quality, accuracy and customer service standards.
- Ensure all calls are handled courteously, professionally, and in accordance with approved scripts and procedures.
- The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.