About the role
Compensation: $65,000+, based on education and experience
Company: Blue Ridge Communications
Hybrid WFH Shift
Monday-Friday, 8AM-5PM plus on call rotation
Pencor and its subsidiaries are Equal Opportunity Employers
Duties include
- Researching, designing, implementing and troubleshooting Blue Ridge Internet, Phone and IP Video solutions along with core Networking and Security
- DOCSIS, PON/FTTH, Cisco, Calix, Harmonic, Palo Alto, eero, etc.
- Deploying and configuring network equipment
Cisco, Calix, Harmonic, Palo Alto, Servers and VMWare
- Providing a high level of technical understandingof Blue Ridge deployed technologies and services
- Interacting with hardware and software vendors for technical support when required and using escalation standards and personal judgment to ensure the timely resolution of issues
- Providing training and support for employees
- Accepting and resolving escalated trouble tickets from our Level II Tech Support
- Managing time-sensitive projects effectively and efficiently
- Participating in weekly On-Call shift rotation
Other duties as assigned
Required Qualifications, Knowledge and Skills
Degree in Networking Technology, Electrical Engineering, Computer Science, or Telecommunications OR 5-10 years of industry experience
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
Experience with Cisco and service provider hardware and software
Cisco Swithching/Routing/CMTS, Calix,PON, Harmonic DOCSIS/PON, Palo Alto
Experience with Windows Server, Linux and Unix (Solaris) Operating Systems
Thorough knowledge of configuration and troubleshooting dynamic routing protocols
Understanding TCP/IP, VLANs, VRFs, EVPN, BGP and OSFP
Network Technology Fundamentals and experience with Cisco IOS, IOS-XE and IOS-XR
Cisco CCNA and/or CCNP Certifications or equivalent
Exceptional Communication Skills - Oral and Written
Excellent Troubleshooting skills
Excellent Organization & Time Management Skills
- Availability to troubleshoot and resolve issues during off-work hours and/or extended hours to ensure project/outage needs are addressed
- Ability to learn all aspects of our Networking Engineering and Operations responsibilities, including Optical and RF design, as well as IP Video solution architecture
Preferred Knowledge and Skills
Understanding of HFC Cable Plant, RF Spectrum, and Cable Provider Headend configuration
Understanding of DOCSIS standards, CMTS, and Cable Modems
- Understanding of Calix and/or Harmonic XGS-PON solutions and architecture
- Computer scripting skills for routine task automation: Python, Ansible
- Understanding key aspects of Network Security, including Risk Assessment and Security Policies
- Experience with various security tools, system logs, and packet captures, including Syslog, XDR, SIEM, IDS/IPS, and Vulnerability scanners
Experience with Firewall principles and Access Lists
INDHP