About the role
Salary: Negotiable
We're looking for a Patient Coordinator to be the first face patients see when they walk through our doors. This is a hands-on, front-of-house role - You wont be answering phones, that is handled centrally. Instead, you'll be out at the front of the waiting area, greeting patients as they arrive, checking them in for their appointment, and taking their vitals to help prepare them to see the clinician.
Stand at the front of the practice to greet patients and visitors in person as they arrive - this is an active, on-your-feet role
Move between the entrance, waiting area and observation space to check patients in for their appointments face-to-face
Take and record patient vitals and observations ahead of their consultation
Prepare patients for their appointment, ensuring the clinician has accurate, up-to-date information
Support safe and smooth patient flow through the practice
Use empathy and de-escalation skills to support patients who are anxious, unwell or upset
Keep the observation and waiting areas clean, safe and welcoming
Escalate urgent in-person concerns to the clinical team when needed
The Patient Coordinator is a front-of-house role focused on supporting patients face to face when they attend our practices.