About the role
Description
POSITION SUMMARY:
This position is responsible for circulating throughout assigned casino areas and serving guests on the Slot Machines by assisting with winning voucher tickets, making change for players, and assisting players with the rules of the games.
ESSENTIAL FUNCTIONS: Greet and welcome guests, establish rapport, and provide excellent service by answering questions, resolving disputes, and adhering to guest requests
Provide slot guests with personalized attention, as well as promote, process, and enroll new Players Club members
Maintain general property knowledge, casino promotions, Slot Marketing activities/events, and act as an informational resource for all guest inquiries
Monitor the assigned area and attend to the guest’s needs by responding to jackpots and ensuring a comfortable guest experience
Perform minor machine repairs
Slot Ambassadors proactively build relationships with guests. This helps them promote special programs of the casino
Demonstrate actions and behaviors that reinforce the Company’s mission
Exhibit conduct in accordance with all Gaming Commission Regulations
Ensure prompt and discreet notification to management and/or security of any observation of illegal acts or internal ethics violations
Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations
Each Slot Ambassador looks after several slot machines, ensuring their proper functioning. The Ambassador also ensures the safety and comfort of the slot players
Protects company assets
Accurately maintain a cash pouch involving company funds
Verify and ID guests to ensure players are of legal gaming age
Maintain a positive and friendly attitude toward guests as well as other team members
Perform all duties as deemed necessary for the success of the department
Perform other job-related duties as assigned
Requirements
QUALIFICATIONS: Required Qualifications:
High School Diploma
Excellence in guest services
Basic knowledge of a computer
Must be able to communicate effectively in English, in both written and oral forms
Must be able to work any shift
Must be able to tolerate stressful situations and frequent interruptions
Must be able to get along with team members and work well as a team
Must be able to learn all of the Slot games and explain the rules to guests
Must possess basic math skills, including the ability to add, subtract, multiply, and divide, to specific responsibilities; counting money accurately and balancing cash bank
Preferred: Knowledge of Title 31
At least 6 months to a year of Slots experience
Previous experience working in a similar resort setting
CERTIFICATES, LICENSES, REGISTRATIONS:
Gaming Registration
Alcohol Awareness
WORK SCHEDULE/HOURS:
Varies
PHYSICAL REQUIREMENTS:
Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.
Must be able to work in a fast-paced, busy, and noisy environment.
DISCLAIMER: This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may be modified at any time to meet business needs.
Plaza Hotel & Casino is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.
In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Nothing in this job description creates a contract of employment, expressed or implied, or alters the at-will employment relationship.