About the role
Description
POSITION SUMMARY:
It is the primary responsibility of the Guest Room Attendant to clean and service the guest rooms and bathrooms. All duties are to be performed in accordance with Departmental and Property Policies, Practices, and Procedures.
ESSENTIAL FUNCTIONS:
Clean all guest rooms to hotel standards, including making beds, cleaning bathrooms, wiping down or dusting all surfaces using the proper chemicals, cleaning Air Conditioning filters, and vacuuming
Reports unusual room conditions or rooms in need of repair
Reports the correct status of rooms clean/unclean, vacant/occupied via the in-room phone system
Reports all Do Not Disturb/Refuse Service rooms to the Floor Manager on time
Replenish all guest amenities, such as soaps, lotions, shampoos, tissues, coffee, coffee amenities, and information folders as needed
Replenish all guest amenities, such as soaps, lotions, shampoos, tissues, coffee, coffee amenities, and information folders as needed
Place clean bath mats on tubs and/or shower doors, and clean towels on shelves
Follows all safety policies and guidelines of the Department, Company, State, and Federal authorities
Utilizes safety equipment as required
Must follow all SDS chemical requirements
Completes all duties in accordance with the room classification checklist
Load the Guest Room Attendant (GRA) cart with cleaning supplies and linen
Fold linen for the GRA cart
Push a fully loaded GRA cart to transport supplies between guest rooms
Requirements
QUALIFICATIONS: Required Qualifications:
Ability to work indoors and be exposed to various environmental factors such as, but not limited to, noise, dust, and cigarette smoke
Ability to maneuver and maintain control of the housekeeping cart
Excellent customer service skills
Have interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Work varied shifts, including weekends and holidays
Able to effectively communicate in English, in both written and oral forms
Preferred:
6 months or more of customer service experience
1 year or more of Guest Room Attendant experience
Bilingual, English as the primary or secondary language
WORK SCHEDULE/HOURS:
Varies
CERTIFICATES, LICENSES, REGISTRATIONS: Union Referral
PHYSICAL REQUIREMENTS:
Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.
Must be able to work in a fast-paced, busy, and noisy environment.
DISCLAIMER: This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may be modified at any time to meet business needs.
Plaza Hotel & Casino is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.
In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Nothing in this job description creates a contract of employment, expressed or implied, or alters the at-will employment relationship.