About the role
Salary: Negotiable
Vida Healthcare are looking to welcome a Reception Team Leader on a full-time basis. Please be aware that this is a fast pace, high demanding role. This will be a multi-site working role.
Overseeing the call queues, guide PST members calls are answered promptly on individual sites, and cross site cover.
Organising staff working patterns to ensure that the day-to-day routines are covered appropriately and ensure PST staff rotas are in place for relevant sites, include organising cover in the event of short notice absence of PST members.
Organising support for any additional training needs of all PST staff.
Being first point of contact for PST members to escalate items/issues.
Completing return to work interviews if appropriate and in a timely manner.
Assisting with probationary review and staff appraisals/ Performance Management where and when required
Assisting with reception/PST front-line duties when needed.
Ensuring the team are kept well motivated and communicating effectively with all team members.
Being the first point of contact for patients wishing to make a verbal complaint.
Overseeing all duties within the reception team to enable the smooth running of the department
Assisting with CQC compliance.
Attending relevant meetings and taking minutes when appropriate.
Dealing with all information sensitively and in accordance with confidentiality guidelines
Following and complying with all policies and procedures, reporting concerns as appropriate.
Completion of staff audits.
If you would like to find out more information
about this role, please see the attached job specification.