About the role
Description
Ray Graham Association is seeking an experienced, mission-driven
Residential Coordinator
to provide operational leadership for our Community Living Resources (CLR) residential program. This leadership position oversees approximately
10–12 community homes
, provides direct supervision to Lead Direct Support Professionals (LDSPs), and partners with Residential Supervisors, QIDPs, and agency leadership to ensure exceptional, person-centered supports for adults with intellectual and developmental disabilities.
If you are a collaborative leader who enjoys coaching teams, ensuring regulatory excellence, and helping people live meaningful lives in their communities, we encourage you to apply.
What You'll Do
As a Residential Coordinator, you will:
Provide leadership and operational oversight for multiple community residential homes.
Supervise, mentor, train, and support Lead DSPs while providing guidance to Residential Supervisors and DSP teams.
Ensure compliance with DHS, Rule 115, Rule 116, HCBS, CMS, CQL Person-Centered Excellence standards, and agency policies.
Monitor medical appointments, documentation, medication administration, environmental safety, and regulatory compliance.
Review Therap billing, Impruvon medication records, overtime trends, budgets, petty cash, LINK usage, and operational reports.
Conduct routine audits and ensure timely corrective actions.
Coordinate emergency response, site coverage, and operational support during Residential Supervisor absences.
Support onboarding, orientation, driver training, and ongoing staff development.
Partner with QIDPs, Medical Coordinators, Transportation, Maintenance, and other departments to ensure high-quality services.
Promote person-centered planning, community inclusion, advocacy, and meaningful outcomes for the people we support.
Maintain positive relationships with families, guardians, funding agencies, and community partners.
Schedule Expectations
This position is designed to maximize leadership presence across assigned locations and includes flexibility based on program needs.
Monday-Friday schedule
Typical hours:
9:00 a.m.–5:30 p.m.
or
10:00 a.m.–6:30 p.m.
Third Shift Coordinator schedules vary and include at least three overnight shifts weekly
Minimum of one evening each week (until approximately 8:00 p.m.)
Minimum of two weekend days per month
Frequent travel between residential homes and Ray Graham locations
On-call responsibilities and emergency response required
Benefits
Ray Graham Association offers a comprehensive benefits package for eligible employees, including:
Medical, Dental, and Vision Insurance
403(b) Retirement Plan with a 3% employer match
Paid Vacation, Sick, and Personal Time
Paid Holidays
Employer-paid Life Insurance
Employee Assistance Program (EAP)
Professional Development and Leadership Training
Mileage Reimbursement for Approved Business Travel
Opportunities for Career Growth and Advancement
Requirements
High School Diploma or GED
Valid Illinois Driver's License with acceptable driving record
Previous experience providing direct support services
Previous supervisory experience (1–5 years preferred)
Strong leadership, organizational, coaching, and communication skills
Ability to work independently while managing multiple priorities
Ability to complete required background checks (CANTS, LEADS, Illinois State Police)
Successful completion of all required agency training
Preferred
Experience supervising residential services for individuals with intellectual and developmental disabilities
Knowledge of Illinois DHS regulations, HCBS Settings Rule, CMS requirements, Rule 115, Rule 116, and CQL accreditation standards
Experience using Therap, Paylocity, Impruvon, My25, and electronic documentation systems
Familiarity with AFSCME collective bargaining agreements
What Success Looks Like
Successful Residential Coordinators:
Lead high-performing, person-centered residential teams
Maintain regulatory and documentation compliance
Support positive health, safety, and quality outcomes
Operate homes within budget expectations
Strengthen employee engagement through coaching and mentorship
Promote meaningful community inclusion and personal growth for the people supported
Build strong partnerships with families, staff, and community stakeholders