Member Bills Specialist

About This Role
Member Bills Specialist
exists to support members through complex or escalated healthcare challenges and ensure their experience ends with clarity, resolution, and trust.
In this role, you will:
Serve Redirect Health members, providers, and internal care teams
Be responsible for resolving escalated member issues, clear communication, and accurate documentation
Directly impact how supported, empowered, and confident members feel after navigating difficult healthcare situations
This is a
hands-on
role for someone who:
Enjoys problem-solving, empathetic communication, and turning challenges into solutions
Takes ownership and follows through
Wants their work to have real-world impact
What You’ll Do
In this role, you will:
Own: Resolution of escalated member issues by investigating, analyzing, and delivering timely solutions
Support: Members by listening with empathy, explaining next steps clearly, and setting realistic timelines
Collaborate with: Providers, internal care teams, and senior partners to resolve complex issues
Improve: Member experience and internal processes by identifying trends and opportunities for improvement
Advocate for: Members by ensuring their concerns are heard, addressed, and resolved fairly
A strong performer in this role is known for:
Remaining calm, empathetic, and solutions-focused in high-stakes situations
Communicating clearly with members and partners, even when issues are complex
Consistently turning difficult situations into positive member outcomes
How Success Is Measured
Success in this role is measured by:
Success in this role is measured by:
Timely and effective resolution of escalated member issues
Member satisfaction following issue resolution
Accuracy and completeness of documentation and follow-up
Strong collaboration with internal teams and stakeholders
What We’re Looking For
We’re looking for someone who:
Brings relevant experience in customer service with a strong emphasis on phone communication
Communicates clearly and with empathy
Takes ownership and follows through
Enjoys simplifying complex situations
Works well across teams and roles
Cares deeply about helping people
Why Join Redirect Health
What “Free Healthcare” Actually Means
When we say free, we mean no money out of your paycheck and no cost when you need care:
No monthly premiums
No cost to add your spouse or children
No deductibles (we reimburse them)
No out-of-pocket maximums
This benefit alone can save families tens of thousands of dollars.
What You’ll Earn
Pay range:
$19.84-$23.27 per hour
FREE healthcare for you and your entire family
Dental & Vision insurance
Paid time off & sick time
401(k) access
A mission-driven team that believes in doing the right thing
Ready to Make a Difference?
If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.
Legal Stuff
Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice.
Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.

Healthcare shouldn’t be something you worry about when taking care of your family.
That’s why when you join Redirect Health, your healthcare costs
nothing
out of your paycheck—and the same is true for your spouse and children.
No monthly premiums
No deductibles
No surprise medical bills
Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.
This isn’t a perk.
It’s part of our mission.
Who We Are
Redirect Health exists to
make healthcare affordable for small businesses and people who can’t afford traditional employer insurance
.
We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.
If you want your work to matter to families every single day, you’ll find purpose here.
How We Work (Our Core Values in Action)
At Redirect Health, our values guide how we show up for each other, our clients, and our members.
We do our best work when we:
Obsess Over People
We are always helpful, friendly, and human.
Own It to Completion
If we take something on, we see it through.
Always Improve & Adapt
We learn quickly and adjust without ego.
Always Start with “Yes, We Can Help You”
We lead with solutions and figure out the rest.
Succeed as a Team
We win together through trust and collaboration.
Detest Waste & Unnecessary Complexity
We remove friction so we can focus on what truly helps people.
If these values resonate with you, you’ll feel at home here.