Patient Assistance Coordinator (Hybrid)

About This Role
Patient Assistance Coordinator
exists to help Redirect Health members access affordable, high-quality healthcare by securing financial assistance and coordinating care with confidence and compassion.
In this role, you will:
Serve
Redirect Health members
as their advocate through patient assistance programs, charity care, and alternative funding options
Be responsible for
securing eligibility
,
coordinating care
, and
reducing out-of-pocket costs
for members
Directly impact
healthcare affordability and access
, ensuring members feel supported every step of the way
This is a
hands-on, hybrid
role for someone who:
Enjoys problem-solving, coordination, and relationship-building
Takes ownership and follows through
Wants their work to have real-world impact on people’s health and finances
What You’ll Do
In this role, you will:
Own:
Member financial assistance cases, including eligibility for patient assistance programs, 501(r) charity programs, and alternative resources
Support:
Members through phone and email communication with clarity, empathy, and transparency
Collaborate with:
Members, internal providers, hospitals, and external facilities to coordinate care at fair, negotiated rates
Improve:
Cost management, coordination workflows, and member experience through strong documentation and follow-through
Advocate for:
Members’ financial and healthcare needs across provider offices and hospital systems
A strong performer in this role is known for:
Leading with empathy and advocacy
Navigating complex situations calmly and thoughtfully
Consistently delivering timely coordination, cost savings, and member confidence
How Success Is Measured
Success in this role is measured by:
Meeting or exceeding KPIs tied to coordination, advocacy, and turnaround times
Successful placement of members into appropriate financial assistance programs
Member satisfaction, trust, and confidence throughout their care journey
Positive collaboration and contribution to internal improvement initiatives
What We’re Looking For
We’re looking for someone who:
Brings relevant experience in
healthcare administration, care coordination, or case management
Communicates clearly and with empathy
Takes ownership and follows through
Enjoys simplifying complex healthcare and financial processes
Works well across teams and external partners
Cares deeply about helping people
High School Diploma or GED:
Required
1+ year of healthcare administrative support or case management experience:
Required
Patient Assistance Advocate or Financial Counselor background:
Preferred
Experience with Microsoft Word, Excel, and EMR systems:
Preferred
Why Join Redirect Health
What “Free Healthcare” Actually Means
When we say free, we mean no money out of your paycheck and no cost when you need care:
No monthly premiums
No cost to add your spouse or children
No deductibles (we reimburse them)
No out-of-pocket maximums
This benefit alone can save families tens of thousands of dollars.
What You’ll Earn
Starting Pay:
$23.88/hour
FREE healthcare for you and your entire family
Dental & Vision insurance
Paid time off & sick time
401(k) access
A mission-driven team that believes in doing the right thing
Ready to Make a Difference?
If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.
Legal Stuff
Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice.
Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.

Healthcare shouldn’t be something you worry about when taking care of your family.
That’s why when you join Redirect Health, your healthcare costs
nothing
out of your paycheck—and the same is true for your spouse and children.
No monthly premiums
No deductibles
No surprise medical bills
Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.
This isn’t a perk.
It’s part of our mission.
Who We Are
Redirect Health exists to
make healthcare affordable for small businesses and people who can’t afford traditional employer insurance
.
We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.
If you want your work to matter to families every single day, you’ll find purpose here.
How We Work (Our Core Values in Action)
At Redirect Health, our values guide how we show up for each other, our clients, and our members.
We do our best work when we:
Obsess Over People
We are always helpful, friendly, and human.
Own It to Completion
If we take something on, we see it through.
Always Improve & Adapt
We learn quickly and adjust without ego.
Always Start with “Yes, We Can Help You”
We lead with solutions and figure out the rest.
Succeed as a Team
We win together through trust and collaboration.
Detest Waste & Unnecessary Complexity
We remove friction so we can focus on what truly helps people.
If these values resonate with you, you’ll feel at home here.