About the role
About This Role
The
Care Logistics Referral Coordinator
exists to connect members with timely, appropriate specialty care and ensure a smooth referral experience.
In this role, you will:
Serve
Redirect Health members and internal care teams
Be responsible for
managing referrals, coordinating specialty services, and maintaining accurate documentation
Directly impact
member experience, access to care, and continuity of healthcare services
This is a
hands-on
role for someone who:
Enjoys
coordination, communication, and detail-oriented work
Takes ownership and follows through
Wants their work to have a real-world impact on people’s health
What You’ll Do
In this role, you will:
Own:
Inbound and outbound specialty referrals from start to completion
Support:
Scheduling specialty services and maintaining communication with provider offices
Collaborate with:
Care Logistics team members, specialty providers, and internal clinical teams
Improve:
Referral turnaround times and overall member experience
Advocate for:
Members by ensuring referrals are completed accurately and within service standards
A strong performer in this role is known for:
Being organized, responsive, and dependable
Communicating with empathy and professionalism
Consistently completing referral tasks within
72 business hours
How Success Is Measured
Success in this role is measured by:
Timely and accurate completion of referral requests
Clear and consistent documentation in the EMR system
Positive member interactions and satisfaction
Strong collaboration and reliability within the Care Logistics team
What We’re Looking For
We’re looking for someone who:
Brings relevant experience in
administrative support, healthcare coordination, or customer service
Communicates clearly and with empathy
Takes ownership and follows through
Enjoys simplifying complex processes
Works well across teams and roles
Cares deeply about helping people
High school diploma or GED required
Experience with Microsoft Word, Excel, and EMR systems preferred
Bilingual (Spanish/English) strongly preferred
Why Join Redirect Health
What “Free Healthcare” Actually Means
When we say free, we mean no money out of your paycheck and no cost when you need care:
No monthly premiums
No cost to add your spouse or children
No deductibles (we reimburse them)
No out-of-pocket maximums
This benefit alone can save families tens of thousands of dollars.
What You’ll Earn
Starting pay:
$19.47/hour
FREE healthcare for you and your entire family
Dental & Vision insurance
Paid time off & sick time
401(k) access
A mission-driven team that believes in doing the right thing
Ready to Make a Difference?
If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.
Legal Stuff
Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice.
Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.
Healthcare shouldn’t be something you worry about when taking care of your family.
That’s why when you join Redirect Health, your healthcare costs
nothing
out of your paycheck—and the same is true for your spouse and children.
No monthly premiums
No deductibles
No surprise medical bills
Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.
This isn’t a perk.
It’s part of our mission.
Who We Are
Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.
We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.
If you want your work to matter to families every single day, you’ll find purpose here.
How We Work (Our Core Values in Action)
At Redirect Health, our values guide how we show up for each other, our clients, and our members.
We do our best work when we:
Obsess Over People
– We are always helpful, friendly, and human
Own It to Completion
– If we take something on, we see it through
Always Improve & Adapt
– We learn quickly and adjust without ego
Start with “Yes, We Can Help You”
– We lead with solutions
Succeed as a Team
– We win through trust and collaboration
Detest Waste & Unnecessary Complexity
– We simplify to focus on what matters