About the role
Description
Are you an experienced green industry leader who loves building strong teams and growing a business? Ryan Lawn & Tree is looking for a Department Manager to lead our Irrigation, Maintenance, Landscaping operations.
In this role, you'll own the overall performance of the department, from financial goals and customer satisfaction to recruiting, training, and developing your team. You'll set clear standards, lead strategic planning, and partner with other department leaders to help the branch succeed. You'll also stay connected to the field, stepping into production when needed and working directly with clients.
This role will oversee a team of 10+ associates and about $2 million in annual revenue, with plans to grow to 20+ associates and $4 million or more in annual revenue. It's a great opportunity for a leader who wants to build and shape a growing department.
What You'll Do
Lead Department Performance
Lead the department through strategic planning to set financial goals that align with company goals
Get team buy-in on goals, keep a constant eye on the department's financial position, and make adjustments as needed
Own the department's overall financial performance, including production, sales, and growth
Look for opportunities to innovate and reduce costs
Make sure the department meets customer satisfaction standards measured by NPS, Google reviews, and other metrics, and take corrective action when scores fall short
Build and Develop Your Team
Recruit, hire, and retain a strong team in partnership with HR
Coach team members to build their skills, efficiency, and knowledge, and make sure they have the tools, resources, and training needed to serve customers well
Set clear standards aligned with Ryan Pro Standards, and hold leaders and associates accountable using the Crucial Conversations model
Ensure every associate receives their 90-day, mid-year, and annual performance evaluations, along with annual compensation reviews
Set department goals aligned with company strategy for every associate
Take part in associate development and succession planning
Lead team meetings, leadership meetings, and continuing education
Oversee Field Operations
Oversee field operations with a focus on teamwork, efficiency, and quality
Step into field production as needed to meet department goals and customer needs
Make sure facilities and equipment needs are met, and all legal and safety requirements are achieved, working closely with the Safety team
Stay current with industry trends, new products, equipment, and services
Take Care of Our Clients
Work with clients regularly, and handle customer service recovery and retention for dissatisfied customers
Collaborate Across the Company
Partner with other department managers, directors, and senior leaders on strategic initiatives, special projects, labor sharing, referrals, and revenue growth
Work with Marketing to target campaigns toward services with growth potential
Requirements
5+ years of lawn and landscape maintenance and landscaping leadership experience
Comprehensive knowledge of irrigation system service and installation
Thorough knowledge of landscape maintenance and design/build practices, along with general knowledge of other Ryan services
Comprehensive knowledge of the Great Game of Business (GGOB) and department business operations
Strong problem-solving and leadership skills, with the ability to foster open communication and the sharing of ideas
Excellent written and verbal communication skills
Proficiency with Microsoft and Google software, and with field-based software systems
General knowledge of department equipment maintenance, and the ability to safely operate department equipment
A valid driver's license and DOT certificate
The ability to lift 50 pounds, push and pull objects while walking 3 or more miles per day, and work outdoors in all weather, year-round
Successful completion of position-specific Ryan U training and field assessment
** SAFETY-SENSITIVE POSITION: This is a safety-sensitive position requiring the operation of vehicles and equipment. All offers of employment are contingent upon successful completion of a pre-employment drug screen (including marijuana), criminal background check, MVR check, and DOT physical (where applicable) before starting employment. Candidates must meet all screening requirements as a condition of employment.
We hire great people for our employee-owned company. As a member of our team, you'll become a partner in the highest-quality lawn and tree company in the Midwest.
Why work at Ryan?
In addition to being a non-smoking, EEOC-compliant company with real advancement opportunities, we offer:
Full-time, year-round employment with starting compensation of $80,000-$90,000 depending on experience, plus bonus opportunities
Excellent benefits package, including health, dental, and vision insurance
100% Employee Stock Ownership Plan (ESOP)
401(k) with company match
11 paid holidays plus 1 floating personal holiday
17 Paid Time Off (PTO) Days
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