About the role
We’re hiring for a Full Time
Intake and Engagement Coordinator
-
a patient-first role supporting our prospective patients into care through our free consultation call
. This is a high-impact role reporting directly to the
Intake and Engagement Manager.
The ideal candidate for this role has experience in
high volume, direct patient care in a behavioral health setting
.
You’ll excel in this role if you are excited about working at an early stage company and have strong empathy skills alongside a results-driven mindset.
Seven Starling Intake and Engagement Coordinators are the bridge between a prospective patient and the mental health support they need and deserve. This role is driven by prospective patient (lead) conversion rates, tying the introductory phone consultation to patient wellbeing.
What you'll do
Conduct 25 minute phone consultations with prospective patients
which involve: empathetically listening to prospective patient’s experiences, building rapport, navigating their hesitations and ultimately supporting them into the impactful decision of signing up for the Seven Starling Care Model.
5 hours / day
Manage
prospective patient intake phone and text lines
making 50-75 outbound phone calls to support our patients in scheduling and intake form completion
2 hours / day
Assist patients with intake form completion on the consultation call
Maintain
accurate patient records
and documentation in our CRM, Hubspot, ensuring data is up-to-date and compliant with privacy regulations.
Monitor individual KPIs including
conversion rates
Participate in ongoing training
and development to stay current with best practices and organizational changes.
Who you are
High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus
2+ years of experience in healthcare customer service or patient engagement
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in healthcare software and CRM systems
Knowledge of HIPAA regulations and patient privacy practices
Must Haves
Direct patient experience
in
behavioral health
care
.
Experience in
high call volume or high volume patient interaction
roles
Admissions, intake experience or consultative sales where you were
measured against performance metrics/KPIs
Strong ability to balance
empathetic support and professional boundaries
Details Full-time, non-exempt, remote The salary for this position is $50,000 Quarterly Incentive pay program up to 17% of salary This position is eligible for over-time Meaningful equity package with significant upside potential Perks and Benefits Competitive paid time off Competitive parental leave policy One-time stipend to enhance your work from home experience Medical, dental, and vision insurance 401K Bereavement leave, including for miscarriage and pregnancy loss Annual stipend for your choice of wellness benefits Annual professional development stipend Virtual team events Seven Starling is an equal opportunity employer committed to building a diverse and inclusive team. We encourage candidates from all backgrounds to apply. Please do not call our public clinical admissions line in regard to this or any other job posting. We will be accepting applications on a rolling basis and will close this once a candidate has been identified.
About Seven Starling Seven Starling is revolutionizing women's behavioral health through our clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, we've developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders. Our approach delivers exceptional results— 90% of patients experience clinically significant symptom improvement.