About the role
About the role
We’re hiring for our
Provider Support Coordinator
. We're seeking a detail-oriented and empathetic Provider Success Coordinator to serve as the primary point of contact for our network of therapists and nurse practitioners. In this role, you'll guide providers through their entire journey with our organization - from their first day of onboarding through ongoing support and, when necessary, offboarding. You'll be instrumental in ensuring our providers have the resources, support, and positive experience they need to deliver exceptional mental health care to our patients. This is a high-impact role reporting directly to
Sr. Manager of Provider Operations
If you're an experienced support professional with a strong commitment to our mission, we want to hear from you. Join us in paving the way for expanded access to high-quality maternal mental healthcare!
What you'll do
Day-to-day ticket handling and provider support
Serve as the first point of contact for provider questions, concerns, and administrative requests via ticketing system
Handle high-volume, repeatable ticket types accurately and consistently against documented processes
Troubleshoot platform-related issues and coordinate with technical teams for resolution, escalating to the Senior Associate when a ticket requires deeper investigation or judgment
Onboarding and offboarding coordination
Coordinate comprehensive onboarding for new therapists and nurse practitioners, ensuring all steps are completed accuratel
y and on time
Track onboarding milestones against defined checklists and proactively flag any delays or blockers to the Senior Associate
Maintain accurate provider records and documentation throughout the onboarding process and across the provider lifecycle
Handle offboarding procedures with professionalism and care when providers transition out, following established processes
Data entry and record maintenance
Maintain accurate and up-to-date provider records across systems includin
g HubSpot, Flock, and Verifiable
Complete data entry tasks associated with provider onboarding, licensing, and credentialing workflows
Flag data discrepancies or gaps to the Senior Associate rather than resolving independently
Complete assigned data audits to help ensure compliance and data accuracy
Process execution and team support
Follow documented SOPs for all recurring workflows
Surface patterns or recurring issues to the Senior Associate and Senior Manager for review
Contribute to keeping process documentation current by noting when real-world steps differ from what's documented
Who you are
1–3 years of experience in a support, operations coordination, or customer-
facing role. Healthcare experience is a plus but not required
Highly organized with strong attention to detail
Strong verbal and written communication skills
Proficiency with Google Workspace or Microsoft Office; comfortable learning new software platforms and working across multiple tools simultaneously
Experience with helpdesk and CRM software tools is preferred but not required
You stay focused and accurate when workload and volume are high
Eager to learn and grow within an ops function that is actively being built
Details
Full-time; remote
The salary for this position is
$50,000
This position is non-exempt and eligible for over-time
Meaningful equity package with significant upside potential
Perks and Benefits
Competitive paid time off
Competitive parental leave policy
One-time stipend to enhance your work from home experience
Medical, dental, and vision insurance
401K
Bereavement leave, including for miscarriage and pregnancy loss
Annual stipend for your choice of wellness benefits
Annual professional development stipend
Virtual team events
Seven Starling is an equal opportunity employer committed to building a diverse and inclusive team. We encourag
e candidates from all backgrounds to apply.
Please do not call our public clinical admissions line in regard to this or any other job posting.
We will be accepting applications on a rolling basis and will close this once a candidate has been identified.
About Seven Starling Seven Starling is revolutionizing women's behavioral health through our clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, we've developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders. Our approach delivers exceptional results— 90% of patients experience clinically significant symptom improvement. We've established strategic partnerships with leading health plans including UnitedHealthcare, Cigna, Blue Cross Blue Shield, and Aetna, plus a growing network of OBGYN clinics nationwide, positioning us for accelerated growth in the $50B+ women's behavioral health market.