About the role
We’re hiring for a Part-Time
Intake Coordinator
-
a patient-first role supporting our prospective patients into care through our free consultation call
. This is a high-impact role reporting directly to the
Intake and Engagement Manager.
The ideal candidate for this role has experience in
high volume, direct patient care in a behavioral health setting
.
You’ll excel in this role if you are excited about working at an early stage company and have strong empathy skills alongside a results-driven mindset.
Seven Starling Intake Coordinators are the bridge between a prospective patient and the mental health support they need and deserve. This role is driven by prospective patient (lead) conversion rates, tying the introductory phone consultation to patient wellbeing.
What you'll do
Conduct 25 minute phone consultations with prospective patients
which involve: empathetically listening to prospective patient’s experiences, building rapport, navigating their hesitations and ultimately supporting them into the impactful decision of signing up for the Seven Starling Care Model.
Assist patients with intake form completion on the consultation call
Maintain
accurate patient records
and documentation in our CRM, Hubspot, ensuring data is up-to-date and compliant with privacy regulations.
Monitor individual KPIs including
conversion rates
Participate in ongoing training
and development to stay current with best practices and organizational changes.
Who you are
High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus
2+ years of experience in healthcare customer service or patient engagement
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in healthcare software and CRM systems
Knowledge of HIPAA regulations and patient privacy practices
Must Haves
Direct patient experience
in
behavioral health
care
.
Experience in
high call volume or high volume patient interaction
roles
Admissions, intake experience or consultative sales where you were
measured against performance metrics/KPIs
Strong ability to balance
empathetic support and professional boundaries
Details Part-time; 25 hours per week Set shifts, Monday to Friday Shift 1 : 9-2pm EST / 8-1pm CST / 6-11am PST Shift 2: 10-3pm EST / 7-12pm CST / 5-10am PST Shift 3: 4-9pm EST / 3-8pm CST / 1-6pm PST $22-24/hour Sick time 10 Company Holidays Quarterly incentive pay program up to 17% of annual earnings Potential opportunities to expand hours or support company initiatives over time 401k Seven Starling is an equal opportunity employer committed to building a diverse and inclusive team. We encourage candidates from all backgrounds to apply. Please do not call our public clinical admissions line in regard to this or any other job posting. We will be accepting applications on a rolling basis and will close this once a candidate has been identified.
About Seven Starling Seven Starling is revolutionizing women's behavioral health through our clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, we've developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders. Our approach delivers exceptional results— 90% of patients experience clinically significant symptom improvement.