About the role
Overview
Must be available to work M-F 7:30AM-4:00PM and must be able to communicate in English & Spanish
Snyder is looking to add a Dispatcher to our GROWING TEAM!
If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you!
The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.
Why join THIS team?
Flexible Hours/ Friendly Work Environment
Robust benefits package; health, dental, vision insurance, prescription
Paid life insurance
Matching 401K
Paid Training
Paid Time off
Weekly pay
Career Advancement opportunities
Paid Holidays
What YOU will do
- Commitment to excellence in customer service and satisfaction with all customers
- Representation of Direct Air in a professional manner during customer service interactions
- Initiate and maintain constant professional communication with customers and vendors
throughout the service or repair process
- Create and maintain daily schedule for assigned service technicians
- Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system
- Update call logs after each phone call
- Assist other dispatchers with challenges they may be experiencing
- Build and create accurate estimates based on technicians’ notes
- Track estimates from initiation to completion of the project, resolve any issues impeding progress
- Adjust daily work schedule with proper technicians for emergency situations as they occur
What you NEED
- Knowledge of South Florida geography Broward, Palm Beach, Martin counties
- Preferred Service Titan operating software experience Not required
- Preferred working knowledge of Microsoft office Not required
- Ability to thrive in fast-paced environments and remain flexible to changing needs
- Excellent problem-solving, client-facing and conflict resolution skills
- Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous
- Previous experience in scheduling and dispatching in a home improvement, service or construction setting
- Excellent written and verbal communication skills with customers and co-workers
- Logistically sound scheduling experience
- Must be very well organized and have the ability to delegate and assign jobs appropriately.
Qualifications
Qualifications
Dispatch experience highly preferred
- Ability to pass a background check
- High school diploma (or GED)
- Demonstrate passion for excellence with respect to treating and caring for customers
Strong decision-making abilities
- Ability to identify customer needs and clearly articulate product and service offerings
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
Team player
Multitasking and time management skills with the ability to prioritize
Core Competencies
- Strong verbal and written communication skills
- Comfortable in navigating through multiple software systems and windows simultaneously
- Ability to show empathy when responding to customer’s needs
- Must be flexible with the ability to adapt to changes quickly and think conceptually
Responsibilities
Who/What Are We Looking For?
- Coordinate the transportation movements of the technicians
- Must keep track of the drivers’ schedules as they change throughout the day
- Keep track of the technicians’ start and departure times
- Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
- Requires interaction with drivers daily
- Anticipate problems with routes and parts by making quick sound decisions
- Respond to special requests from customers related to jobs performed by a technician
- Order parts for special orders
- Maintain techs’ vacation, sick and weekend schedules
- Follow up on all pending/ recommended work
- Forecast workload for 2-3 days out
- Contact customers with parts pending and status of parts