About the role
Overview
Snyder is expanding our Customer Experience team! We're looking for a motivated, goal-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.
What You'll Do
This role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience.
Benefits Include
Guaranteed weekly pay
Medical, Prescription, Dental, Vision, Group Life, HSA, and 401(k) with company match
Paid holidays, vacation (after 90 days), and birthday pay
Flexible schedule and hours
Ongoing training, development, and growth opportunities
Fun, friendly, and merit-based work environment
Key Responsibilities
- Handle inbound calls and follow-ups
- Schedule appointments and manage time effectively
- Communicate clearly and document customer accounts
- Educate customers throughout their service journey
- Work collaboratively with team members and trade managers
Qualifications
Minimum 1 year of call center or customer service experience
Team lead experience preferred
- Familiarity with plumbing, electrical, and HVAC terminology
- Experience with ServiceTitan is a plus
- Strong communication and organizational skills
Compensation
$18–$23/hour, based on experience